Stop just answering questions. Start building relationships.
ArionERP's Live Chat integrates seamlessly with your business data to deliver personalized, intelligent, and proactive customer engagement that drives real growth.
Don't let another lead slip away or a customer feel unheard. Our AI-enhanced Live Chat software is more than a tool; it's your 24/7 digital brand ambassador, ready to engage, assist, and convert. By unifying real-time communication with deep CRM and ERP insights, we empower your team to deliver exceptional experiences that build loyalty and boost your bottom line. Let's redefine what's possible in customer interaction.
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Generic live chat tools create generic results. ArionERP provides an intelligent, integrated solution designed to solve core business challenges, from lead leakage to inefficient support.
Leverage AI to understand customer intent, provide instant answers from your knowledge base, and route complex queries to the right agent, ensuring fast and accurate resolutions every time.
Our chat software isn't a standalone silo. It connects directly to your ArionERP data, giving agents a 360-degree view of the customer—past orders, support tickets, and contact history—for truly personalized service.
Don't wait for customers to reach out. Use intelligent triggers based on browsing behavior, cart value, or time on page to proactively initiate conversations and guide visitors toward conversion.
Go beyond chat transcripts. Our dashboard provides deep insights into chat volume, agent performance, customer satisfaction, and conversion rates, helping you continuously optimize your strategy.
Built on a secure foundation, our live chat ensures data privacy and compliance. With features like data masking and role-based access, you can confidently handle sensitive customer information.
Match the look and feel of your brand with fully customizable chat widgets. Control colors, branding, and agent avatars to create a seamless and professional user experience on your website.
Meet your customers where they are. Manage conversations from your website, mobile app, and social media messengers all from a single, unified agent dashboard for maximum efficiency.
Whether you're a growing startup or a large enterprise, our solution scales with you. Handle thousands of concurrent chats without compromising on performance or reliability.
As part of the ArionERP family, our Live Chat is just the beginning. You gain a partner with 20+ years of expertise in software development, AI, and business process automation to support your long-term growth.
We provide a complete suite of features designed to cover every aspect of the customer engagement lifecycle, from initial contact to post-sale support and analytics.
Gain a live view of your website traffic to identify high-value prospects. See who is on your site, what pages they're viewing, and where they came from, allowing you to engage the right visitor at the perfect moment with a personalized message.
Deploy intelligent chatbots to handle common queries 24/7, freeing up your human agents for high-value interactions. Our bots can answer FAQs, qualify leads, and book appointments, ensuring no customer is left waiting.
Automatically engage visitors with targeted messages based on rules you define. Trigger chats based on time on page, specific URLs visited, or referral source to convert browsing into active conversations.
Improve agent efficiency and maintain consistency with pre-written answers to frequently asked questions. Agents can access a library of responses with a simple shortcut, reducing response times and eliminating typos.
Ensure customers always speak to the right person. Automatically route chats to specific departments (e.g., Sales, Support) or allow agents to seamlessly transfer conversations to a more qualified team member with the full chat history included.
Manage conversations from your website, mobile app, Facebook Messenger, and other channels all within a single, unified agent interface. This provides a consistent experience for customers and a streamlined workflow for your team.
The true power of ArionERP Live Chat. Automatically create new leads, update contact records, and log chat transcripts in your CRM/ERP. Agents see a complete customer profile alongside the chat, enabling highly personalized and context-aware conversations.
Use automated chatbots to engage website visitors, ask qualifying questions (like budget, timeline, and company size), and score leads in real-time. High-quality leads are then automatically routed to your sales team for immediate follow-up.
Resolve complex technical issues faster by seeing what your customer sees. With the user's permission, agents can securely view or even take control of the user's screen to guide them through complex processes or troubleshoot problems directly.
Our AI analyzes chat text in real-time to gauge customer sentiment (positive, negative, neutral). This allows agents to adjust their tone and approach, and alerts supervisors to potentially escalating situations before they become critical.
A comprehensive analytics suite that tracks key metrics like first response time, chat duration, customer satisfaction scores (CSAT), and conversion rates. Use data-driven insights to optimize agent performance and your overall support strategy.
Connect your live chat to your existing help center or knowledge base. AI chatbots can automatically suggest relevant articles to customers, and agents can quickly search and share help documents directly within the chat window.
Ensure your chat widget perfectly matches your brand's aesthetic. Customize colors, fonts, agent photos, and welcome messages to create a seamless and professional experience that integrates flawlessly with your website design.
Never miss a lead, even outside of business hours. When your team is offline, the chat widget automatically converts into a customizable contact form, capturing visitor inquiries and sending them directly to your inbox for follow-up.
Allow customers and agents to securely exchange files directly within the chat window. Share screenshots, documents, and other necessary files with ease, all within a secure and encrypted environment to protect sensitive information.
See how businesses like yours leverage ArionERP's integrated Live Chat to drive measurable results in sales, support, and customer satisfaction.
A fast-growing online fashion retailer was struggling with high cart abandonment rates and an overwhelmed support team handling repetitive questions about sizing, shipping, and returns.
"The proactive chat feature is a game-changer. We're now engaging customers before they leave, answering their questions instantly, and recovering what would have been lost sales. The integration with our inventory in ArionERP means our agents can confirm stock in real-time. It's brilliant."
We implemented ArionERP Live Chat with several key automations:
A B2B SaaS provider faced high churn rates during the initial 30-day trial period. New users were getting stuck on complex features, and the email-based support system was too slow to provide the timely help needed for successful onboarding.
"ArionERP's Live Chat with co-browsing has transformed our trial user experience. Our success team can now guide users through setup in real-time, right on their screen. We're solving problems in minutes instead of days, and our trial-to-paid conversion has never been higher."
We deployed our Live Chat with a focus on proactive and hands-on support:
A management consulting firm was generating significant website traffic through thought leadership content but struggled to convert anonymous readers into qualified leads. Their static "Contact Us" form had a low submission rate.
"The lead qualification bot is our hardest-working employee. It engages visitors on our blog, qualifies their needs, and books meetings directly on our consultants' calendars. Our sales pipeline has grown significantly without any increase in marketing spend. The data sync to ArionERP CRM is flawless."
We implemented a lead-focused Live Chat strategy:
Our Live Chat software is engineered with best-in-class technologies to ensure reliability, security, and seamless integration with your existing ecosystem.
We're proud to be a trusted partner in our clients' success. Here's what they have to say about their experience with ArionERP solutions.
"Switching to ArionERP's Live Chat was a turning point for our customer service. The AI bot handles over 50% of our initial queries, freeing up my team to focus on complex issues. Our CSAT scores have jumped 15 points since implementation."
"The deep integration with our ERP is the killer feature. When a customer chats, we see their entire order history and support tickets instantly. It allows us to provide incredibly fast and personalized support without fumbling through different systems."
"As a B2B service, lead quality is everything. The proactive chat and lead qualification bots have been phenomenal. We're not just getting more leads; we're getting better leads, and our sales team can engage them while they're still hot."
"The analytics dashboard is incredibly powerful. I can see agent performance, peak chat times, and common customer issues at a glance. This data has been invaluable for staffing decisions and improving our knowledge base."
"We needed a solution that was secure and compliant for handling sensitive user data. ArionERP's commitment to enterprise-grade security gave us the confidence to deploy their chat solution across our entire platform."
"The implementation process was seamless. The ArionERP team worked with us to customize the widget to match our brand perfectly and helped us set up our initial chatbot workflows. We were live and seeing value in less than a week."
Have questions? We have answers. Here are some of the most common inquiries about our Live Chat software.
Our Live Chat is natively integrated with the ArionERP ecosystem. This means when a known customer starts a chat, their entire profile—including contact details, order history, and past support tickets—is instantly displayed to the agent. New leads captured via chat can be automatically created as contacts in the CRM module, and all chat transcripts are logged against the customer's record for a complete, unified history.
Absolutely. We provide extensive customization options. You can easily change the colors, logos, agent avatars, and position of the chat widget to ensure it aligns perfectly with your brand identity and website design. You can also customize welcome messages and offline form fields.
Our chatbots are powered by Natural Language Processing (NLP) to understand user intent, not just keywords. They can be trained on your knowledge base to answer FAQs, guide users through processes, qualify leads by asking specific questions, and even book meetings. For complex queries they can't handle, they perform a seamless handoff to a human agent with the full conversation context.
Yes, security is a top priority. All chat conversations are encrypted in transit and at rest. We offer features like data masking to automatically hide sensitive information (like credit card numbers) and provide role-based access controls to ensure only authorized personnel can access chat data and settings. Our infrastructure is built to meet enterprise-grade security and compliance standards.
Our pricing is typically based on the number of agent seats and the feature tier you select. The Live Chat module is included in our Professional and Enterprise ArionERP plans. We also offer standalone packages for businesses that may not need a full ERP. We believe in transparent pricing without hidden fees. For a detailed quote tailored to your needs, we recommend scheduling a quick consultation with our team.
Basic implementation is incredibly fast. You can get the chat widget live on your site in minutes by simply adding a small snippet of code. A more comprehensive setup, including chatbot training and CRM integration, can typically be completed within a few days to a week, depending on the complexity of your workflows. Our dedicated onboarding team will guide you through every step of the process.
See for yourself how ArionERP's AI-Powered Live Chat can help you capture more leads, boost sales, and deliver exceptional support. Schedule a free, no-obligation demo with one of our product experts today.