AI-Powered Live Chat Software | Convert Visitors Into Customers
Stop letting website visitors slip away.
Start turning every interaction into a revenue opportunity.
In today's digital marketplace, immediate engagement is non-negotiable. ArionERP's Live Chat Software, enhanced with powerful AI, transforms your website from a static brochure into a dynamic conversation engine. We empower you to connect with prospects in real-time, solve customer issues instantly, and automate lead qualification 24/7. Stop losing leads to slow response times and start building relationships that drive growth, one chat at a time.
Trusted by Global Leaders and Innovative Startups
Why ArionERP Live Chat?
We're not just another chat widget. We're your strategic partner in building a seamless, intelligent, and profitable customer communication ecosystem. Here’s how we deliver tangible results.
AI-Powered Automation
Our intelligent chatbots handle up to 80% of routine queries, qualify leads, and book meetings 24/7, freeing your human agents to focus on complex, high-value conversations that close deals.
Seamless ERP/CRM Integration
As a native ArionERP module, our live chat provides a 360-degree customer view. Agents see purchase history, support tickets, and contact details directly in the chat window for personalized, context-aware support.
Proactive Engagement
Don't wait for customers to reach out. Use intelligent triggers based on visitor behavior, cart value, or time on page to initiate conversations and guide prospects through the sales funnel, boosting conversion rates by up to 45%.
Deep Customization
Your brand is unique. Our chat widget is fully customizable—from colors and logos to automated workflows and chatbot personalities—ensuring a seamless and on-brand experience for your customers.
Enterprise-Grade Security
Your data is your most valuable asset. We protect it with end-to-end encryption, SOC 2 and ISO 27001 compliance, and robust data privacy controls, giving you and your customers complete peace of mind.
Omnichannel Support
Meet customers where they are. Seamlessly transition conversations from live chat to email, phone, or social media without losing context, providing a unified and frictionless support experience.
Actionable Analytics
Go beyond chat counts. Our powerful dashboard provides deep insights into agent performance, customer satisfaction, lead sources, and conversion funnels, enabling data-driven decisions to optimize your strategy.
Collaborative Tools
Empower your team with features like internal notes, agent-to-agent chat transfers, and canned responses. Solve customer issues faster by bringing the right experts into the conversation instantly.
Scalable Architecture
From startups handling a few chats a day to enterprises managing thousands, our cloud-based infrastructure scales with your business, ensuring reliable performance and uptime as you grow.
A Complete Live Chat Solution Suite
Our platform is more than just a chat window. It's a comprehensive suite of tools designed to manage the entire customer conversation lifecycle, from first contact to loyal advocate.
Core Live Chat Platform
The foundation of your customer communication. Our robust, real-time chat platform enables your agents to connect with website visitors instantly, providing a reliable and intuitive interface for both your team and your customers.
- Deliver instant, real-time support to website visitors.
- Increase customer satisfaction with fast, personal interactions.
- Capture leads that would otherwise be lost.
AI & Chatbot Builder
Automate and scale your support with our no-code chatbot builder. Design intelligent conversation flows to answer common questions, qualify leads, and guide users, all without human intervention, 24/7.
- Provide 24/7 automated support and lead generation.
- Reduce agent workload by automating repetitive tasks.
- Ensure consistent, accurate answers to common questions.
Proactive Engagement Campaigns
Turn passive browsing into active conversations. Set up automated, behavior-driven chat invitations to engage high-intent visitors, offer help at critical moments, and proactively guide them towards conversion.
- Increase engagement and conversion rates significantly.
- Reduce bounce rates on key pages like pricing or checkout.
- Personalize the user journey based on visitor behavior.
Native CRM & ERP Integration
Break down data silos. Our live chat is natively integrated with the ArionERP ecosystem, giving your agents a complete customer profile—including past purchases, support history, and contact details—right inside the chat console.
- Provide highly personalized and context-aware support.
- Eliminate the need for agents to switch between multiple systems.
- Maintain a single, unified record of all customer interactions.
Advanced Analytics & Reporting
Make data-driven decisions. Our comprehensive analytics dashboard tracks everything from chat volume and agent response times to customer satisfaction and conversion rates, giving you the insights to optimize your entire support operation.
- Monitor team performance and identify coaching opportunities.
- Understand customer pain points and popular queries.
- Measure the direct impact of live chat on your sales and support goals.
Omnichannel Conversation Routing
Create a truly unified customer experience. Our intelligent routing engine directs conversations from chat, email, social media, and messaging apps to the best-suited agent or department, ensuring seamless support across all channels.
- Offer a consistent support experience on any channel.
- Improve first-contact resolution by connecting customers to the right expert.
- Manage all customer conversations from a single, unified inbox.
Integrated Knowledge Base
Empower customers and agents with self-service. Our AI can instantly pull answers from your knowledge base to resolve queries in-chat, and agents can easily access and share articles, ensuring fast and consistent information delivery.
- Reduce ticket volume by promoting self-service.
- Ensure consistency and accuracy in agent responses.
- Speed up resolution times for both chatbots and human agents.
In-Chat Appointment Scheduling
Eliminate the back-and-forth of booking meetings. Integrate your team's calendars directly into the chat, allowing qualified leads to book demos or appointments instantly, shortening the sales cycle dramatically.
- Convert interested prospects into qualified meetings instantly.
- Reduce friction and administrative work in the sales process.
- Improve the customer experience with immediate, convenient booking.
Mobile SDKs for In-App Support
Extend your support directly into your mobile applications. Our iOS and Android SDKs allow you to embed native live chat functionality, providing a seamless and convenient support channel for your mobile users.
- Increase mobile app engagement and user retention.
- Provide a superior support experience compared to web-based chat.
- Capture valuable user feedback directly within your app.
Advanced Security & Compliance
Protect your conversations and customer data with enterprise-grade security features. We offer end-to-end encryption, IP whitelisting, audit logs, and compliance with major standards like SOC 2 and ISO 27001.
- Ensure the privacy and security of all customer communications.
- Meet the stringent compliance requirements of your industry.
- Build trust with your customers by demonstrating a commitment to data security.
Full Brand Customization
Make the chat experience truly your own. Our platform provides extensive customization options for the chat widget, including colors, logos, agent photos, and CSS control, to perfectly match your brand's aesthetic.
- Maintain a consistent brand identity across your website.
- Create a professional and trustworthy user experience.
- Tailor the look and feel to different sections of your site or campaigns.
Team Management & Collaboration
Optimize your support team's workflow. Features like skill-based routing, agent performance dashboards, chat transfers, and internal notes empower your managers and agents to work together efficiently to solve customer problems.
- Improve team efficiency and agent productivity.
- Ensure complex queries are handled by the most qualified agents.
- Foster a collaborative environment to improve resolution times.
Multilingual & Localization Support
Serve a global audience with ease. Our platform supports real-time translation and multiple languages for both the chat widget and agent console, allowing you to provide localized support to customers around the world.
- Expand your market reach by communicating in customers' native languages.
- Improve customer satisfaction and trust with localized interactions.
- Manage a global support team from a single, unified platform.
Developer API & Webhooks
Extend and integrate our live chat platform to fit your unique needs. Our well-documented REST API and flexible webhooks allow you to build custom integrations, automate workflows, and connect chat data to any of your business systems.
- Create custom workflows and integrations with your proprietary tools.
- Push and pull chat data to and from any third-party application.
- Build a deeply integrated communication stack tailored to your business.
Dedicated Onboarding & Support
We are your partners in success. Our dedicated onboarding specialists will guide you through setup and strategy, and our expert support team is available to help you optimize your use of the platform and achieve your business goals.
- Ensure a smooth and successful implementation process.
- Receive strategic guidance to maximize your return on investment.
- Get fast, expert help whenever you need it.
Proven Results for Businesses Like Yours
Don't just take our word for it. See how we've helped companies across various industries transform their customer engagement and drive measurable growth.
Gear-Up.me: Boosting AOV and Reducing Cart Abandonment
Industry: E-commerce | Client: Gear-Up.me
Gear-Up.me, a leading online retailer for PC components and gaming hardware, faced a common e-commerce challenge: high cart abandonment rates and a need to provide expert pre-sales advice to a technical customer base. They needed a way to engage customers in real-time to answer complex questions and guide them to the right products.
"ArionERP's proactive chat completely changed the game for us. We're not just answering questions; we're actively helping customers build their dream PCs, which has had a massive impact on both sales and loyalty."
- Bryce Harlan, Head of E-commerce, Gear-Up.me
Problem
Potential customers with high-value carts were leaving the site during checkout. The support team was overwhelmed with repetitive questions, preventing them from focusing on complex, sales-assisting conversations.
Key Challenges
- High cart abandonment rate, especially for complex custom builds.
- Inability to provide instant, expert advice during the decision-making process.
- Support team spending too much time on basic order status queries.
- Missed opportunities to upsell and cross-sell relevant products.
Our Solution
We implemented ArionERP Live Chat with a two-pronged strategy: AI-powered automation for common queries and proactive engagement for high-value customers.
- Deployed an AI chatbot trained on their product catalog and FAQs to handle order tracking and stock inquiries.
- Configured proactive chat triggers on the cart page for orders over a certain value, offering real-time assistance from a technical sales expert.
- Integrated the chat with their ArionERP inventory module to provide real-time stock availability.
- Created canned responses for agents with links to popular product bundles and complementary items to facilitate upselling.
SiteZeus: Accelerating the B2B Sales Cycle
Industry: SaaS (Software as a Service) | Client: SiteZeus
SiteZeus, a predictive analytics platform for real estate, has a complex product and a long sales cycle. Their primary goal was to increase the number of qualified demo requests from their website traffic and to better identify high-intent prospects from large enterprise accounts.
"The chatbot is our best salesperson. It works 24/7 to qualify leads and book demos, feeding our sales team a steady stream of high-quality opportunities. Our pipeline has never been healthier."
- Carter Fleming, VP of Marketing, SiteZeus
Problem
Anonymous website traffic from target accounts was not converting through static "Contact Us" forms. The marketing team had no effective way to engage visitors on their high-intent pricing page in real-time.
Key Challenges
- Low conversion rate on the "Request a Demo" landing page.
- Inability to identify and engage decision-makers from target enterprise accounts.
- Lengthy follow-up times for leads submitted through web forms.
- Difficulty in routing leads to the correct regional sales representative.
Our Solution
We implemented an AI-driven lead qualification and routing system using ArionERP Live Chat on their key conversion pages.
- Developed a lead qualification chatbot that asked targeted questions about company size, industry, and use case.
- Integrated the chat with a data enrichment service to identify visitors from target enterprise accounts and trigger a priority alert for the sales team.
- Used the in-chat calendar integration to allow qualified leads to book a demo directly with the appropriate sales rep.
- Created a proactive chat campaign on the pricing page to engage visitors who showed hesitation, offering to answer questions immediately.
NetEDI: Scaling Customer Support Efficiently
Industry: IT Services | Client: NetEDI
NetEDI provides a critical cloud EDI platform for thousands of businesses, making fast and effective technical support a key differentiator. As they scaled, their support team was struggling to keep up with the volume of tickets, leading to increased wait times and declining customer satisfaction scores.
"By integrating our knowledge base with the ArionERP chatbot, we've empowered our customers to find answers instantly. Our CSAT scores have hit an all-time high, and our support team can now focus on the truly complex issues."
- Jenna Clay, Director of Customer Success, NetEDI
Problem
High support ticket volume, driven by repetitive "how-to" questions, was impacting the team's ability to respond to urgent, system-critical issues in a timely manner.
Key Challenges
- Long first-response times for customer support inquiries.
- Low customer satisfaction (CSAT) scores due to perceived delays.
- Support agents spending over 60% of their time on easily answerable, repetitive questions.
- Lack of a scalable self-service option for customers.
Our Solution
Our strategy focused on deflecting common tickets through AI-powered self-service and optimizing the workflow for human agents.
- Integrated their extensive technical knowledge base directly into the ArionERP chat widget, allowing the AI to provide instant answers.
- Implemented a triage chatbot to categorize incoming support requests and collect necessary diagnostic information before handing off to a human agent.
- Used skill-based routing to ensure technical issues were immediately assigned to agents with the relevant expertise.
- Created an analytics dashboard to track common issues, helping the documentation team identify gaps in the knowledge base.
Built on a Modern, Scalable Technology Stack
Our Live Chat software is engineered for performance, reliability, and seamless integration, leveraging best-in-class technologies to deliver a superior experience.
What Our Clients Are Saying
We're proud to be a catalyst for growth for our clients. Hear directly from them about the impact of our solutions.
ArionERP's Live Chat has become our most effective lead generation tool. The ability to proactively engage visitors on our pricing page has resulted in a 40% increase in qualified demos booked per month. It's a must-have for any B2B company.
The integration with our CRM is flawless. Our support agents can see a customer's entire history at a glance, allowing them to provide personalized and efficient support. Our customer satisfaction scores have never been higher.
The AI chatbot handles over 70% of our incoming queries, freeing up our team to focus on sales and complex issues. The setup was surprisingly easy, and the impact on our team's productivity was immediate. We couldn't be happier.
As a global company, the multilingual support has been invaluable. We can now offer real-time support to our customers in Europe and Asia in their native language, which has significantly improved trust and customer loyalty.
The analytics are incredibly powerful. We identified a major bottleneck in our checkout process thanks to the chat data and were able to fix it, leading to a direct increase in sales. The insights we get are worth the investment alone.
The transition from our old, clunky chat system to ArionERP was seamless. The onboarding team was fantastic, and they helped us build a custom chatbot flow that perfectly fits our business needs. It feels like a true partnership.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries about our Live Chat Software.
Ready to Transform Your Customer Engagement?
See for yourself how ArionERP's AI-Powered Live Chat can help you increase sales, boost customer satisfaction, and streamline your support operations. Schedule a personalized demo with one of our experts today.
Schedule Your Free Demo Now