AI-Powered Project Issue Tracking Software That Ends the Chaos
Stop chasing updates in emails and spreadsheets.
Centralize, assign, and resolve every project issue with intelligent automation.
Tired of critical issues falling through the cracks? ArionERP's Project Issue Tracking module gives you a single source of truth to manage bugs, tasks, client feedback, and change requests. Our AI-driven platform helps you prioritize what matters, automate routine tasks, and provide stakeholders with real-time visibility. Eliminate bottlenecks, improve team accountability, and deliver projects on time, every time. Regain control and transform your project management from reactive firefighting to proactive problem-solving.
Why ArionERP for Project Issue Tracking?
Go beyond basic task lists. We provide an intelligent, integrated, and secure platform to master project complexity.
AI-Powered Prioritization
Our system uses AI to analyze issue severity, impact, and historical data, suggesting priorities so your team can focus on what truly matters. Stop guessing and start resolving high-impact issues faster.
Seamless ERP Integration
Unlike standalone tools, our issue tracker is part of a unified ERP. Link issues directly to inventory, purchase orders, or customer accounts for complete context and traceability across your business.
Customizable Workflows
Your process is unique. Create custom workflows with specific stages, triggers, and automations that match how your team works, whether you're in software development, manufacturing, or professional services.
Real-Time Analytics
Gain instant insights with powerful dashboards. Track resolution times, team performance, and recurring issues to identify trends and continuously improve your project delivery processes.
Enhanced Collaboration
Centralize all communication. @mention team members, attach files, and maintain a complete audit trail for every issue. Eliminate communication silos and ensure everyone is on the same page.
Enterprise-Grade Security
Your project data is critical. We protect it with robust security measures, including role-based access control, CMMI Level 5 processes, and SOC 2 compliance, ensuring data integrity and confidentiality.
Dedicated Expert Support
We're more than a software provider; we're your partner. Our team of experts is available to help you configure, optimize, and get the most value from your issue tracking system.
Anywhere, Anytime Access
Manage issues on the go. Our platform is fully responsive, allowing your team to create, update, and resolve issues from any device, whether in the office, on the factory floor, or at a client site.
Transparent, Scalable Pricing
Get the features you need without the enterprise price tag. Our clear pricing models are designed to scale with your business, providing a predictable and high-value investment.
A Feature Set Built for Control and Clarity
Explore the tools that empower high-performing teams to deliver exceptional results.
Kanban & Gantt Views
Visualize your workflow, your way. Use Kanban boards for agile, continuous flow management or switch to Gantt charts for a timeline-based view of dependencies and project milestones. Drag-and-drop functionality makes updating statuses intuitive and fast.
- Instantly identify bottlenecks in your workflow with visual cues.
- Easily manage task dependencies and critical paths in the Gantt view.
- Customize board columns to perfectly match your team's unique process.
AI-Assisted Issue Management
Leverage artificial intelligence to work smarter. Our system can automatically categorize incoming issues based on their content, suggest the most qualified team member for assignment, and flag potential duplicates to keep your backlog clean and organized.
- Reduce manual triage time with intelligent issue routing and categorization.
- Improve resolution speed by assigning tasks to the right expert automatically.
- Maintain a clean and actionable backlog by identifying duplicate issues.
Customizable Reporting & Dashboards
Data-driven decisions start with clear visibility. Create custom reports and dashboards to track the metrics that matter most to your business. Monitor everything from bug resolution rates and SLA compliance to team workload and project velocity, all in real-time.
- Build personalized dashboards for different stakeholders (dev teams, management, clients).
- Schedule and automate report delivery to keep everyone informed.
- Drill down into data to uncover root causes and performance trends.
Integrated Time Tracking & Resource Management
Understand exactly where your team's time is going. Log hours directly against issues and tasks to get an accurate picture of project costs and effort. Use this data for better resource planning, client billing, and future project estimation.
- Ensure accurate and effortless time logging with built-in timers.
- Generate detailed timesheet reports for payroll and invoicing.
- Improve project profitability by comparing estimated vs. actual effort.
Get Started in 4 Simple Steps
From chaos to clarity, our streamlined process ensures a smooth transition.
1. Discovery & Consultation
We start by understanding your current challenges and project goals in a free, no-obligation consultation.
2. Workflow Configuration
Our experts help you configure custom workflows, fields, and automations to match your team's process.
3. Team Onboarding
We provide comprehensive training to ensure your team can hit the ground running and maximize the platform's value.
4. Launch & Optimize
Go live with confidence. We'll continue to support you, helping you analyze data and optimize your processes.
Flexible for Any Industry, Powerful for Yours
While our issue tracker is universally adaptable, it's engineered with deep functionality for key sectors.
Software & IT
Manage bug reports, feature requests, and sprints with agile boards and version control integration.
Manufacturing
Track engineering change orders (ECOs), quality assurance issues, and equipment maintenance tasks.
Professional Services
Handle client feedback, project tasks, and change requests with full visibility for billing and reporting.
Financial Services
Manage compliance tasks, system change requests, and IT support tickets with a secure, auditable trail.
Healthcare
Track IT system issues, facility requests, and administrative tasks in a compliant and organized manner.
Logistics & Supply Chain
Manage shipment issues, warehouse incidents, and system errors to keep your operations moving smoothly.
Real Results for Businesses Like Yours
See how companies have transformed their project management with ArionERP.
How a Mid-Sized SaaS Company Cut Bug Resolution Time by 40%
Client Overview: A B2B SaaS provider with a growing customer base was struggling to manage an increasing volume of bug reports and feature requests. Their process involved a mix of email, spreadsheets, and a basic task manager, leading to lost tickets, slow response times, and frustrated developers and customers.
Key Challenges:
- No centralized system for tracking bugs from report to resolution.
- Difficulty prioritizing critical issues affecting multiple customers.
- Lack of visibility for the support team into the development status of a bug.
- Wasted developer time on manual triage and status updates.
Our Solution:
ArionERP implemented its Project Issue Tracking module with a customized workflow for bug lifecycle management.
- Automated Triage: AI rules were set up to automatically categorize and assign priority levels to incoming bugs based on keywords and customer tier.
- Integrated Support Portal: Customer support could log bugs directly into the system, which were instantly visible to the dev team.
- Kanban for Development: The engineering team adopted a Kanban board for a clear view of the entire bug-fixing pipeline.
- Real-time Dashboards: Management gained a live dashboard to monitor key metrics like average resolution time and bug backlog trends.
Positive Outcomes
How a Precision Parts Manufacturer Streamlined its Engineering Change Order Process
Client Overview: A manufacturer of high-precision automotive components was facing significant delays due to a cumbersome, paper-based Engineering Change Order (ECO) process. Approvals were slow, tracking was manual, and communication between engineering, procurement, and the shop floor was fragmented, leading to costly production errors.
Key Challenges:
- ECOs were frequently lost or delayed in inter-office mail.
- Lack of a clear audit trail for approvals and changes.
- Difficulty ensuring the shop floor was always working with the latest specifications.
- No visibility into the status of an ECO for project managers.
Our Solution:
ArionERP replaced the manual process with a digital workflow within the Issue Tracking module, fully integrated with their existing ArionERP Manufacturing and Inventory modules.
- Digital ECO Workflow: A multi-stage approval workflow was created, automatically routing ECOs to the correct stakeholders (Engineering, QA, Finance).
- Centralized Documentation: All related documents (CAD files, spec sheets) were attached directly to the ECO ticket.
- Inventory & BOM Linkage: Approved ECOs automatically triggered updates to the relevant Bills of Materials (BOMs) and flagged obsolete inventory.
- Automated Notifications: Key personnel received instant notifications upon status changes, ensuring everyone was synchronized.
Positive Outcomes
How a Digital Marketing Agency Boosted Client Transparency and Retainers
Client Overview: A fast-growing digital marketing agency managed dozens of client projects using a combination of project management tools, email, and Slack. This created confusion for clients who lacked a single place to submit requests, see progress, and approve work. The internal team was also bogged down by constant requests for status updates.
Key Challenges:
- Clients felt "in the dark" about the status of their requests.
- Scope creep was rampant due to informal email-based requests.
- Account managers spent hours each week manually compiling status reports.
- No clear way to track billable vs. non-billable work on small tasks.
Our Solution:
ArionERP was deployed to serve as a unified client and project management hub, using the Issue Tracker as a central point for all client requests.
- Client Portal: Each client was given access to a portal where they could submit new requests (issues), track their status on a Kanban board, and communicate with the team.
- Task Templates: Common requests like "New Blog Post" or "PPC Ad Copy" were created as issue templates with pre-defined sub-tasks.
- Integrated Time Tracking: All work was logged directly on the issue tickets, allowing for precise tracking of hours spent per client and per task.
- Automated Reporting: The system automatically generated weekly summary reports for each client, detailing completed tasks, work in progress, and hours logged.
Positive Outcomes
Trusted by Project Leaders
Hear what our clients have to say about managing their projects with ArionERP.
"We switched from a popular standalone tool to ArionERP's integrated issue tracker, and the difference is night and day. Linking a bug report directly to a customer's support ticket and sales history gives our developers incredible context. It's a huge time-saver."
"As a project manager in a busy agency, ArionERP is my single source of truth. I can see every client request, who it's assigned to, and its exact status without having to chase anyone. The automated reports alone save me 5 hours a week."
"The customizable workflows are fantastic. We configured a specific, multi-step approval process for our engineering change requests that mirrors our compliance needs perfectly. The full audit trail is exactly what we needed for our ISO certification."
"The AI-powered prioritization is surprisingly accurate. It helps our support team escalate the most critical issues effectively and ensures our developers are focused on the highest-impact fixes. It's made our entire support-to-development pipeline more efficient."
"Before ArionERP, tracking issues across our multiple construction sites was a nightmare of spreadsheets and phone calls. Now, site managers can log issues with photos from their phones, and I get a real-time dashboard view of everything. It's brought order to chaos."
"What sold us was the combination of power and simplicity. It has all the enterprise features we need, like SLA tracking and detailed reporting, but the interface is clean and intuitive enough that our entire team adopted it with minimal training."
Integrates With Your Existing Tools
ArionERP connects with the services you already use, creating a seamless workflow.
Jira
GitHub
GitLab
Slack
MS Teams
Google Drive
Salesforce
Clear, Scalable Pricing
Choose the plan that fits your team's needs today and grows with you tomorrow.
Essential
For small teams getting started with structured issue tracking.
- Core Issue Tracking
- Kanban Boards
- Standard Reporting
- Basic Integrations
Professional
For growing teams needing automation and advanced views.
- Everything in Essential, plus:
- Customizable Workflows
- Gantt Charts
- AI-Assisted Triage
- Time Tracking
Enterprise
For large organizations with complex security and reporting needs.
- Everything in Professional, plus:
- Advanced Security & SSO
- SLA Management
- Full API Access
- Dedicated Support
All plans are part of the integrated ArionERP suite. View full ERP pricing.
Frequently Asked Questions
While we offer similar core functionalities like Kanban boards and customizable workflows, our key differentiator is deep integration with the ArionERP ecosystem. You can link issues directly to CRM records, inventory items, manufacturing orders, and financial data. This provides unparalleled context that standalone tools can't offer. Additionally, our AI features for prioritization and triage are built-in, not expensive add-ons.
Yes. We have a dedicated data migration team and tools to help you import your existing issues, projects, and user data from most major platforms. We work with you to ensure a smooth and seamless transition with minimal disruption to your team's workflow.
Absolutely. While powerful enough for software development, the interface is designed to be intuitive for all users. Marketing, operations, and HR teams use ArionERP to track their tasks and projects. Customizable workflows allow you to simplify the process and terminology to match the needs of any department.
We offer a range of support and training options to ensure your success. All plans include access to our comprehensive online knowledge base and email support. Our Professional and Enterprise plans include dedicated onboarding specialists, live training webinars, and prioritized phone and chat support to help you get the most out of the platform.
Ready to Take Control of Your Projects?
Stop letting preventable issues cause delays and budget overruns. See how ArionERP's intelligent issue tracking can bring clarity, accountability, and efficiency to your team.
Schedule Your Personalized Demo