ArionERP Help & Support Center
Your success is our mission. Find answers fast in our knowledge base, master new features with our tutorials, or connect with our expert support team.
Explore Our Resources
Knowledge Base
Find in-depth articles, guides, and troubleshooting steps for every ArionERP module.
Training & Tutorials
Access video tutorials, sign up for webinars, and explore custom training options.
Contact Support
Connect with our expert team through our support portal, email, or phone.
Community Forums
Ask questions, share solutions, and connect with other ArionERP users.
Support & Training Services
We offer a comprehensive suite of support and training services designed to empower your team, optimize your processes, and maximize your return on investment. From self-service resources to dedicated expert guidance, we're here to ensure your success.
Comprehensive Knowledge Base
Our extensive, searchable knowledge base is your first stop for answers. It's packed with detailed articles, step-by-step guides, and best practices, written by our product experts to help you resolve issues independently and at your own pace.
- Always Available: Access our library of resources 24/7, from any device.
- Continuously Updated: Content is regularly reviewed and updated with every new feature release.
- Covers All Modules: Find detailed documentation for every part of ArionERP, from CRM to Manufacturing.
Step-by-Step Video Tutorials
For visual learners, our library of video tutorials provides clear, concise walkthroughs of key features and common tasks. Follow along as our experts guide you through the system, helping you master workflows in minutes.
- On-Demand Learning: Watch anytime to learn new skills or refresh your memory.
- Task-Oriented: Short, focused videos designed to solve specific problems quickly.
- Beginner to Advanced: A wide range of topics suitable for new users and seasoned pros alike.
Expert Implementation Services
Start your ArionERP journey on the right foot. Our implementation specialists work with you to configure the system to your exact business needs, ensuring a smooth transition and rapid time-to-value. We handle the technical details so you can focus on your business.
- Tailored Configuration: We align the ERP with your unique workflows and processes.
- Data Migration Assurance: Secure and accurate transfer of your critical business data.
- Go-Live Support: Hands-on assistance during the crucial launch phase to ensure a seamless start.
On-Demand & Scheduled Training
Go beyond the basics with our structured training programs. We offer a catalog of on-demand courses and live, scheduled webinars covering specific modules and advanced topics, empowering your team to become ArionERP power users.
- Flexible Learning Paths: Choose courses that align with specific roles and responsibilities.
- Expert Instructors: Learn best practices from certified ArionERP trainers.
- Interactive Sessions: Engage in live Q&A during our webinars to get direct answers to your questions.
Customized Team Workshops
For a truly personalized learning experience, we offer private workshops tailored to your team's specific needs and business processes. We'll design a curriculum around your data and workflows, ensuring maximum relevance and knowledge retention.
- Personalized Curriculum: We focus on the features and processes that matter most to your business.
- On-Site or Remote: Training delivered in the format that works best for your team.
- Boosts User Adoption: Ensures your entire team is confident and competent in using ArionERP effectively.
API & Integration Support
For businesses looking to connect ArionERP with other systems, our developer support team provides the expert guidance you need. We'll help you leverage our robust API to build seamless, powerful integrations.
- Developer Documentation: Access comprehensive guides and examples for our RESTful API.
- Expert Consultation: Get help from specialists who understand the intricacies of the ArionERP data model.
- Troubleshooting Assistance: Quickly resolve technical roadblocks to keep your integration projects on track.
Flexible Support Plans
Choose the level of support that matches your business needs and budget. All plans are backed by our team of in-house, certified ArionERP experts dedicated to your success.
Silver
Ideal for self-sufficient teams who need occasional expert assistance.
- Access to Knowledge Base & Community Forums
- Email-based support ticket system
- 8x5 business hour coverage
- Standard response time SLAs
Gold
For growing businesses that require faster response times and direct phone access.
- All features of Silver plan
- Direct phone and email support
- 12x5 extended business hour coverage
- Elevated response time SLAs
- One annual system health check
Platinum
Mission-critical support for enterprises that cannot afford any downtime.
- All features of Gold plan
- 24x7x365 support hotline for critical issues
- Dedicated Technical Account Manager (TAM)
- Fastest response time SLAs
- Proactive system monitoring and quarterly health checks
Our Support Philosophy: Your Success Partner
We believe support is more than just closing tickets. It's about building a partnership to help you achieve your business goals. Our philosophy is built on a foundation of expertise, responsiveness, and a genuine commitment to your success.
Expert-Led Guidance
Your questions are answered by certified ArionERP professionals, not generic call center agents. Our team has deep product knowledge and industry experience to provide solutions, not just quick fixes.
Multi-Channel Access
Reach us the way that works for you. Whether through our online portal, email, or direct phone access on premium plans, getting expert help is always convenient and straightforward.
Rapid Resolution
We understand that your business can't wait. Our support processes are optimized for speed and efficiency, governed by clear Service Level Agreements (SLAs) to ensure your issues are addressed promptly.
Proactive Partnership
With our premium plans, we move from reactive problem-solving to proactive system optimization. Through health checks and dedicated account management, we help you prevent issues before they impact your operations.
Comprehensive Resources
We empower you with a wealth of self-service tools. Our ever-growing knowledge base, video library, and community forums provide instant access to answers, 24/7.
Dedicated Customer Success
For our strategic and enterprise clients, a dedicated Customer Success Manager acts as your advocate within ArionERP, ensuring your long-term goals are met and your ROI is maximized.
Success Stories in Support & Training
Challenge: Low User Adoption Post-Launch
After implementing ArionERP, the client struggled with team buy-in. Employees found the system complex and often reverted to old spreadsheet-based methods, undermining the ERP investment and leading to data silos.
Our Solution: A Tailored Training Workshop
We developed a two-day, on-site workshop customized to their specific manufacturing workflows. Using their own data, we demonstrated how ArionERP solved their daily challenges, from shop floor control to inventory management. The training was role-based, ensuring every employee learned the features most relevant to their job.
Challenge: Critical Inventory System Failure
A database error caused their real-time inventory tracking to fail, leading to inaccurate stock counts and the risk of shipping spoiled goods. With millions in inventory at stake, they needed an immediate resolution.
Our Solution: Emergency Platinum Support
The client initiated a critical-level ticket via their 24/7 Platinum support hotline. Our on-call database administrator and ERP specialist immediately formed a response team. They remotely diagnosed the issue, identified the corrupt index, and deployed a patch, restoring full system functionality in just 1 hour and 45 minutes.
Challenge: Complex API Integration for a New Client Portal
The firm needed to build a custom client portal that pulled project status, billing information, and support tickets directly from ArionERP. Their development team was new to the ArionERP API and faced challenges with authentication and data mapping.
Our Solution: Dedicated Developer Support
Through their Gold support plan, the client's developers were given access to our API specialists. We provided code samples, held collaborative screen-sharing sessions to debug issues, and offered best-practice advice for building a scalable and secure integration. This expert guidance significantly reduced their development time and technical risk.
What Our Clients Say About Our Support
"The 24/7 Platinum support has been a lifesaver. Knowing we have an expert to call anytime gives us incredible peace of mind. Their response time is phenomenal, and they always resolve our issues on the first contact."
"We opted for a custom training workshop before our go-live, and it was the best decision we made. The trainer tailored the content to our specific industry needs, which made user adoption incredibly smooth."
"As a startup, we rely heavily on the Knowledge Base. It's comprehensive, easy to search, and has answered 90% of our questions without us ever needing to file a ticket. It's an invaluable resource."
Meet Our Support & Success Leaders
Our support team is comprised of seasoned professionals with deep technical expertise and a passion for customer success. These are some of the leaders guiding the teams dedicated to helping you thrive.
Angela J.
Senior Manager - Enterprise Business Solutions
Kendra F.
Senior Manager - Enterprise Technology Solutions
Dilip B.
Manager, Certified Customer Experience
Girish S.
Delivery Manager - Microsoft Certified Solutions Architect
Frequently Asked Questions
You can submit a support ticket through three primary methods: via our secure online Customer Portal, by sending an email to our dedicated support address, or by calling our support hotline if your plan includes phone support. The Customer Portal is the recommended method as it allows for the most detailed tracking and communication.
Our support hours vary by plan. The Silver plan includes 8x5 coverage during your region's standard business hours. The Gold plan extends this to 12x5 coverage. Our Platinum plan offers 24x7x365 support for critical, system-down issues, ensuring you have help whenever you need it most.
A Service Level Agreement (SLA) is our commitment to you regarding response and resolution times. It defines how quickly we will acknowledge your ticket and provide a substantive response based on the issue's priority level (e.g., Critical, High, Medium, Low). Our SLAs are more aggressive for higher-tier support plans.
Absolutely. We highly recommend team-based training for maximizing user adoption. We offer private, customized workshops that can be conducted remotely or on-site. We will work with you to develop a curriculum based on your specific business processes and user roles to ensure the training is highly relevant and effective.
All ArionERP customers have full access to our self-service resources. You can access the Knowledge Base, video library, and community forums by logging into your Customer Portal. These resources are available 24/7 and are continuously updated with new content.
Ready to Experience World-Class Support?
Let us be your partner in success. Whether you need to resolve a technical issue, train your team, or optimize your system, our experts are ready to help. Contact us today to learn more about our support and training packages.