Multi-Specialty Clinic Cures Scheduling Headaches
Industry: Outpatient Clinic Network
Client Overview: A growing network of 12 specialty clinics faced
significant operational challenges with their decentralized scheduling system. High
patient no-show rates, inefficient physician time utilization, and a frustrating patient
booking experience were hindering their growth and impacting their reputation.
"The patient portal and automated reminders have been a game-changer. Our
front-desk staff are less stressed, our doctors' schedules are full, and our patients
are happier."
- Ava Harrington, Practice Administrator, Pinnacle Health Group
Problem:
Each clinic managed its schedule independently, making it impossible to get a
network-wide view of resource availability. The manual, phone-based appointment system
was a bottleneck, leading to long wait times and patient dissatisfaction.
Key Challenges:
- Patient no-show rate exceeding 25% in some specialties.
- Difficulty for patients to book appointments across different clinics.
- Underutilized appointment slots for high-demand specialists.
- Heavy administrative burden on front-desk staff.
Our Solution:
We implemented ArionERP's Patient Management & Scheduling module across all 12 clinic
locations, creating a single, unified system.
- Launched a patient portal for online self-scheduling and form completion.
- Configured automated SMS and email appointment reminders.
- Utilized AI-scheduling to optimize provider calendars based on appointment type and
priority.
- Provided a centralized dashboard for administrators to view network-wide
performance.
30%
Reduction in No-Shows
12%
Increase in Physician Utilization
50%
Less Time on Phone Scheduling