ArionERP Privacy Policy

Your Trust is Our Priority.
This policy explains our commitment to protecting your data with clarity and transparency.

Key Highlights in Plain English

  • What We Collect: We collect information you provide (like your name and email when you request a demo) and data from your use of our website (like pages visited) to improve our services.
  • Why We Use It: Your data helps us provide and enhance our ERP software, communicate with you, offer support, and for marketing purposes (which you can opt out of).
  • Who We Share It With: We don’t sell your data. We only share it with trusted partners who help us run our business (like cloud hosting providers) under strict confidentiality agreements.
  • Your Security: We use robust technical and organizational measures, like encryption and access controls (aligned with ISO 27001 and SOC 2 standards), to protect your data.
  • Your Rights: You have rights over your data, including the right to access, correct, or delete it. We are compliant with major regulations like GDPR and CCPA.

1. Introduction

Effective Date: February 4, 2026

Welcome to ArionERP. ArionERP®™, a brand of Cyber Infrastructure LLC ("ArionERP", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.arionerp.com), use our AI-enhanced ERP software, or engage with our other services (collectively, the "Services").

As a leading provider of enterprise resource planning solutions for businesses globally, we understand that the confidentiality and integrity of your personal and business data are critical. This policy is designed to be transparent and help you understand your rights and our responsibilities. Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in a few different ways to provide and improve our Services.

Information You Provide to Us Directly

  • Contact and Identity Data: When you request a quote, book a demo, contact support, or subscribe to our newsletter, we may collect personal identifiers such as your name, email address, phone number, job title, and company name.
  • Account Information: If you become a customer, we collect information needed to create and manage your account, including billing information processed by our secure payment partners.
  • Communications: We keep a record of your communications with us, including emails, chat sessions, and phone call details, to provide support and improve our services.

Information We Collect Automatically

  • Usage Data: When you visit our website, we automatically collect information about your device and your interaction with our Services. This includes your IP address, browser type, operating system, referral URLs, pages viewed, and dates/times of access.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect and track information and to improve and analyze our Service. You can control the use of cookies at the individual browser level. For more details, please see our Cookie Policy section below.

Information from Third-Party Sources

We may occasionally receive information about you from other sources, such as public databases, joint marketing partners, and social media platforms, to supplement the information we have collected. This helps us update our records, identify new customers, and provide more tailored advertising.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide and Maintain our Service: To set up your account, provide our AI-enhanced ERP solutions, process transactions, and manage our customer relationships.
  • To Improve and Personalize our Service: To understand how our users interact with our website and software, allowing us to enhance functionality, develop new features, and personalize your experience.
  • To Communicate with You: To respond to your inquiries, provide customer support, send administrative information (like updates to our terms or policies), and deliver service-related announcements.
  • For Marketing and Promotional Purposes: To send you marketing communications about our products, services, and events that may be of interest to you. You may opt out of receiving these communications at any time.
  • For Security and Compliance: To protect our Services, prevent fraud and abuse, enforce our terms of service, and comply with legal obligations, court orders, or other governmental processes.

4. How We Share and Disclose Information

ArionERP does not sell your personal information to third parties.

  • Service Providers: We may share your information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf, such as cloud hosting (e.g., AWS, Azure), payment processing, and marketing automation. These partners are contractually obligated to safeguard your data and are prohibited from using it for any other purpose.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users or the public.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

We take the security of your data very seriously. We implement and maintain appropriate technical, physical, and administrative security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security practices are aligned with industry best standards, including:

  • Certifications: We are proud to be compliant with CMMI Level 5, SOC 2, ISO 27001, and ISO 9001:2015, demonstrating our commitment to mature, secure processes.
  • Encryption: We use encryption (such as SSL/TLS) to protect data in transit and at rest.
  • Access Control: Access to personal data is strictly limited to authorized personnel who have a legitimate business need.
  • Regular Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, such as the General Data Protection Regulation (GDPR) for residents of the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for residents of California.

If you are a resident of the EEA, you have the following data protection rights:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you are a California resident, you have the following rights:

  • The right to know about the personal information a business collects about you and how it is used and shared.
  • The right to delete personal information collected from you (with some exceptions).
  • The right to opt-out of the sale of your personal information (Note: ArionERP does not sell personal information).
  • The right to non-discrimination for exercising your CCPA rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

8. Cookie Policy

Cookies are small files placed on your device that help our website function and gather data about your online activity. We use essential, performance, and marketing cookies.

  • Essential Cookies: These are necessary for the website to function and cannot be switched off.
  • Performance & Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Marketing Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our full Cookie Policy page.

9. Children's Privacy

Our Services are not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact our Data Protection Officer: