Frequently Asked Questions About ArionERP

ArionERP is a comprehensive, AI-enhanced Enterprise Resource Planning (ERP) platform designed specifically for Small and Medium-sized Businesses (SMBs). It integrates all your core business functions—from finance and manufacturing to CRM and HR—into a single, unified system. Our goal is to provide the power of a Tier-1 ERP at a price point and complexity level that's accessible for growing businesses, helping you streamline operations, improve efficiency, and make data-driven decisions.

ArionERP is built for ambitious SMBs and mid-market companies that have outgrown their basic accounting software or collection of disconnected spreadsheets. While we serve a wide range of industries, we have deep expertise and pre-configured solutions for:

• Manufacturing: Industrial, automotive, aerospace, food & beverage, medical devices, and more.
• Wholesale Distribution & Retail: Managing complex supply chains and inventory.
• Professional Services: Project management, resource planning, and client billing.
• IT & Software Companies: Subscription management and complex project accounting.

Our key differentiator is our focus on delivering **AI-enhanced, customizable solutions with a partnership approach** for the SMB market. Here’s how we stand out:

• Cost-Effectiveness: We provide functionality comparable to Tier-1 ERPs like NetSuite and SAP B1 but at a significantly more competitive price point, without hidden fees.
• AI-Powered Core: Unlike many competitors where AI is an expensive add-on, our platform has AI and machine learning woven into its core modules for predictive analytics, forecasting, and automation.
• Flexibility without Complexity: While Odoo is known for its modularity, it can become complex to manage. ArionERP offers comprehensive, pre-integrated suites (Essential, Professional, Enterprise) that simplify adoption while still allowing for deep customization to fit your unique workflows.
• Partnership Model: We don't just sell you software. We provide dedicated implementation and support services to ensure you achieve a strong ROI. Our 95%+ client retention rate speaks to this commitment.

The timeline varies based on complexity, but we offer structured packages to ensure a predictable process. A typical implementation can range from:

• QuickStart (for ≤ 10 users): 4-8 weeks for core module setup.
• Pro (for 11-50 users): 8-16 weeks, including light customization.
• Enterprise Plus (for 51+ users): 16+ weeks, depending on the scope of customization, data migration, and integrations.

Our goal is to minimize disruption and get you up and running efficiently, delivering value as quickly as possible.

We offer comprehensive support to ensure your long-term success. For our On-Premises clients, we provide tiered support packs:

• Silver: 8x5 email support for standard queries.
• Gold: 12x5 email and phone support for faster response times.
• Platinum: 24x7 hotline for mission-critical issues.

Our ArionERP Cloud (SaaS) plans include support, with enhanced levels available for Enterprise customers. All clients have access to our knowledge base, tutorials, and community forums.

Absolutely. Data migration is a critical part of any successful ERP implementation. Our team of experts will work with you to map, clean, and securely transfer your critical business data—including customer lists, product catalogs, vendor information, and historical financial records—from your legacy systems into ArionERP. We have established processes to ensure data integrity and a smooth transition.

We offer transparent, flexible pricing to fit your business model. You can choose between:

• ArionERP Cloud (SaaS): A predictable annual subscription fee per user. This OPEX-friendly model includes hosting, maintenance, and updates. Plans (Essential, Professional, Enterprise) are tiered based on the number of users and included modules.
• ArionERP On-Premises: A one-time perpetual license fee per user, plus an annual maintenance contract (AMC) that covers updates and support. This is a CAPEX-friendly model for businesses that want to manage their own infrastructure.

For a detailed breakdown, please visit our Pricing Page or request a custom quote.

No. We believe in transparency. Our quotes clearly outline all costs: user licenses (subscription or perpetual), the optional implementation package, and any chosen support plans or add-on modules. We discuss the total cost of ownership (TCO) with you upfront so there are no surprises down the road.

Yes, high customizability is one of our core strengths. While our platform works powerfully out-of-the-box, we understand every business is unique. Our expert team can configure and customize modules, workflows, reports, and dashboards to match your specific operational processes. We can also build custom integrations with your other critical business software.

For our ArionERP Cloud clients, data is hosted on world-class, secure cloud infrastructure like Amazon Web Services (AWS) or Microsoft Azure, with a 99.9% uptime SLA. We adhere to the highest security standards, and our parent company, CIS, holds certifications like ISO 27001 and is SOC 2 compliant. This ensures your data is protected by robust physical and network security measures, encryption, and regular backups.

Our AI is not just a buzzword; it's a practical tool to make your business smarter. It works in several key ways:

• Predictive Analytics: Analyzes historical data to forecast sales trends, predict inventory needs, and identify potential supply chain disruptions before they happen.
• Intelligent Automation: Automates routine tasks like data entry, invoice processing, and report generation, freeing up your team for more strategic work.
• Anomaly Detection: Monitors financial and operational data in real-time to flag unusual transactions or performance deviations that could indicate fraud or production issues.
• AI Chat Assistant: Allows users to query the system using natural language to quickly find information, generate reports, or check the status of an order.