Successful ERP implementations are a huge undertaking that impacts thousands of people in every department within a healthcare system. This is a major undertaking that should not be undertaken lightly. These key steps can help organizations succeed.
A strong team, support from the leadership, a focused scope, realistic budget, effective change management, and training are essential to success. Failure can be caused by neglecting any one of these areas. ERPs are essential to any organization's success. Healthcare is where ERPs can have a significant impact on the lives of patients.
These are seven tips to help you implement an ERP successfully.
Strong, Focused Team Each member of the team can make a difference. A strong team that is focused on the project will ensure success. Your team should be knowledgeable about your business and creative problem solvers. They must also not be afraid to take on new challenges. They must all be committed to the project and not try to do multiple jobs simultaneously. They must be able to take decisions and act quickly. The best way to launch a successful campaign is to choose the right team.
Leadership Supports Your team will require strong leadership support to ensure a successful ERP implementation. This doesn't just mean someone to hold them responsible, but someone who can take timely decisions and break down obstacles to progress. Executive support should focus on getting the team what it needs when they need it. This support should include leaders who have authority and respect, but they also need to be available to the team to discuss their needs and offer suggestions.
Scope Management Scope management does more than just prevent the scope from expanding it also helps to keep it from shrinking. Scope management is often required to reduce scope to meet deadlines. Those who make too many sacrifices will be disappointed. To avoid misunderstandings, scope changes must be made clear to everyone involved.
Budget Management Creating a realistic budget can be a crucial step in the implementation of an ERP system. However, it is complicated because there are so many possible impacts. It is important to take the time to research all costs and potential implications, as well as create a detailed budget. All factors, including interfaces, software, hardware, outside consulting, and labor, must be taken into consideration. You must also include enough contingency because every project is subject to unexpected and often expensive surprises.
Identify problems early Risk management is all in the early identification of problems. It is too late if you wait. Transparency is essential - project managers shouldn't be afraid to raise potential risks. Executive sponsors should encourage and not discourage early warnings of possible problems. These risks can be managed before they become a problem.
Manage Change Software implementations and a successful ERP implementation will transform the way people do their job. In many cases, automation automates tasks that could create the impression of the reality that their jobs are at risk. We are naturally skeptical about change, even when this is not true. Change Management is about helping people move from fear and anxiety to acceptance and support. As a leader and communicator, your risk manager should be part of your team.
Develop and maintain a strong training program. Strong training reduces drama and boosts staff confidence in the new system. Staff should be well-trained, have teaching experience, and include practical exercises. This will allow staff to feel comfortable with the new process. Training does not stop at go-live. New employees must receive ongoing training. Staff should also be provided with "tips"-focused training regularly via special classes, "lunch and learners" and other events that aim to make them experts. A great training program will help you not only increase the success of your Go Live but also prolong the life of the software.
These key success factors are a great way for ERP implementations to be successful. These concepts can be discussed in team meetings or steering committee meetings. You can then incorporate them into your implementation planning.