How providers choose a Healthcare Enterprise Resource Planning System


Survey report found that healthcare organizations are looking for full-suite integration and cloud technology in selecting an enterprise resource planning system. 

A new Survey Decision Insights Report This article explains what organizations should look for in selecting and replacing an enterprise resource planning (ERP), a system for healthcare. As more customers move to cloud-based ERP systems, healthcare organizations are evaluating the following factors: cost, functionality, full-suite integration, and cloud technology.

The survey report reviewed 65 ERP purchases made recently or in the future to determine which factors are important when choosing an ERP system. This research is in line with the latest. Past survey report cloud-based ERP systems on-premises was praised by users for their reliability and efficiency.

ERP systems can improve healthcare revenue cycle management by providing organizations with a comprehensive view of their business operations. ERP systems enable organizations to consolidate data across departments and bridge the gap between front and back-end revenue cycle management activities.

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Nearly all the organizations that participated in the report considered Oracle, Workday, and Infor when making ERP systems decisions. In fact, more than 85 percent of those decisions were made using one of these three options.

Organizations often choose Workday because of its technology, strong culture, vision, and ease of use. Workday is not a popular choice for large organizations because of its supply chain and material issues. The survey report gave it 86.3 points out of 100 for its overall performance score.

With an overall score of 78, Oracle was the most popular choice for large and very large companies. Oracle was preferred over other services because of its ability to deliver new technology, ease of use, support for integration goals, and functionality. However, the main deterrents to Oracle were poor product demos and bad sales interactions.

The report stated that "Infor's cloud offering has been often considered" and that many of the companies making an ERP decision now are Infor customers.

"But, Infor is less likely than Oracle and Workday to be selected and many organizations that choose CloudSuite are legacy Infor customers."

Infor's CloudSuite system adoption was driven by lower cost, integration benefits, and functionality. Infor scored a 69.4 overall score and 57% of users stated that they would purchase the system again.

Premier was awarded the highest overall score of 88.3. Premier was not selected as often as Infor, Workday, or Oracle due to a lack of integration and HR functionality. However, Premier was chosen by many new customers and the satisfaction the rates of current customers has been very high.

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Allscripts was awarded a score of 66.8 for overall performance, with only 55% of buyers saying they would purchase the technology again. According to the report, Allscripts was "rarely considered by new customers even though they are already customers." Furthermore, 70% of customers interviewed said that Allscripts was not part of their long-term plans.

When purchasing an ERP system, the majority of surveyed companies prioritized functionality, cloud technology, integration benefits, and cost. Old technology, consolidation, and poor experiences were the top reasons that ERP systems had to be replaced.

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