4 Ways that an ERP Software Supports Change Management


ERP (Enterprise Resource Planning), implementation can be a significant undertaking for any organization. This will impact your company for many years. It is impossible to make the wrong decision.

It takes planning and experience to implement ERP successfully. ERP implementations that go wrong are a waste of time and resources and a failure to manage change.

"Change management" refers to all methods used to support and prepare individuals and teams for organizational change. Business growth, expansion, and the continuous evolution of technology may require changes.

All employees have access to ERP solutions that allow them to answer critical questions about the department's performance, plans, and potential areas for improvement. The single source of information reduces data consistency and data accuracy issues. It also ensures that everyone can see the same numbers regardless of their position. This allows for better decision-making, which leads to cost savings and more efficient processes. ERP also automates many tasks, which reduces errors and allows employees to concentrate on strategic work.

What Is ERP, And Why Is ERP Critical?

Enterprise Resource Planning (ERP) systems are critical to many companies success. ERP systems and ERP software systems are used to plan, manage, and control all aspects of an organization's supply chain, manufacturing, Workplace manufacturing, manufacturing industry, manufacturing business systems, business activities, financial, implementation process, operating costs, and service processes. By automating tasks like accounting, procurement, customer relationship management, risk management, compliance, and supply chain management, ERP can significantly streamline an organization's operations.

Entire business intelligence can use one ERP application. However, an ERP suite connects all aspects of the business owners and allows for better communication and data collection. ERP systems today enable collaboration and digital industry solutions that allow for effective connections with external partners, such as customers, suppliers, and financial institutions.

What Are ERP's Advantages?

ERP has many benefits. ERP systems have many benefits. They can optimize manual processes, help different departments collaborate better, and improve the relationships between businesses and customers. These are some of the top benefits that ERP can bring to your core business processes.

Efficiency increases

ERP enables business units to automate routine and manual tasks. This is one of its main advantages. This allows employees to concentrate on revenue-generating tasks and standardize business processes. This increases efficiency and results in better demand forecasting, lower production bottlenecks, and shorter lead times. It also allows for more transparency and responsive supply chains, which can help to drive midsize business growth and keep ahead of the competition.

Better Collaboration

ERP systems can also be used to connect teams, thereby enhancing dialogue and participation among employees. An ERP system allows every employee instant access to all operational data. This allows them to fully understand the company's working parts and their role in it. The efficiency of an ERP system is enhanced by fewer silos and instant project updates. This leads to smoother workflows and more significant cost savings. Collaboration capabilities extend beyond the four walls of an organization to enable key trading partners to be connected and help further business benefits.

Real-time Data and Enhanced Reporting

ERP's most significant benefit is its ability to act as a data hub. An ERP system can be used to gather, store, and analyze all data from your business operations. This gives you a single source of truth and allows you to make better decisions. This central data allows business access to real-time information, and real-time visibility and creates more valuable reports. You can easily compare functions between departments without needing multiple data sources or spreadsheets.

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Additionally, you can monitor business aspects such as inventory levels daily to better control capital. Data is the new gold. Technology advances are combining data and intelligent AI systems to augment analytics reporting. Voice commands could provide insights on demand.

Integral Compliance

All other advantages won't be precious if your business doesn't adhere to regulatory regulations. The capacity of ERP systems to monitor changes in industry laws and compliance is a significant advantage. This enables companies to maintain compliance with relevant laws, regulations, and requirements.

Cloud Accessibility

Although ERP systems can be installed on-premise, cloud ERP software is becoming more popular. Cloud ERP offers many benefits, including a lower IT staff burden, data security, and mobility. Industry-specific ERP solutions can be accessed from any device, anywhere and anytime. This makes it possible to take action faster without having team members present.

Improved Customer Service

A central repository for client data is provided by one set of ERP data. To increase response times, delivery timelines, and accuracy, many departments can share access to consumer information centrally and work together. Salespeople can focus on developing connections with customer experiences and commitment to customer service rather than keeping spreadsheets, and marketers can develop customer-centered marketing initiatives.


Many users love the modularity of today's ERP systems. Modularity allows applications to be used individually or as part of a complete suite. Companies can choose the applications that best fit their business needs without buying unnecessary software. Businesses can now move on from the cumbersome systems they have been using.

Change Management To Ensure Successful ERP Implementation

Explains the Impact of the Project

An Impact Assessment is one of the most important steps in a Change Management strategy. This can help you assess how disruptive the transition will be. Gartner states that leaders in an organization have the opportunity to assess the impact of the transition, including costs, disruptions, and business impacts. This will help them determine if the organization is ready and able to make changes. The project team can also make adjustments to reach a higher level of business impact before they start development activities. This is useful in case of design changes later on.

Local Buy-in

ERP projects are often a major change in an organization. However, too many companies tend to focus only on the big picture and not on the effects it has on employees' tasks or job roles. It is not surprising that these changes sometimes face resistance. The Change Management strategy would encourage employees to accept changes by creating communication channels that would inform them about goals, benefits, and how their day would change.

Allows User Adoption

Employees are expected to quickly learn the new features and interfaces of ERP software. By including training initiatives to help employees get started with the new workflow, a Change Management strategy can reduce the learning curve.

Expedites Investment Return

Although ERP implementation can bring many benefits, your company will only be able to reap the benefits of its capabilities if it is implemented well by employees. Change Management helps employees engage faster and ensures they make the most of ERP's features. This will help them become more productive and improve their performance. The organization's overall performance will improve if employees are more productive.

ERP Projects often overlook change management due to time constraints and cost savings. However, companies must understand that it is crucial to their success. Before implementing ERP, IT directors and project managers need to invest time and resources in a Change Management Plan.

Signs Of Poor Change Management

It is an art and a skill to manage substantial alterations to your company environment. We can see some common factors contributing to technology implementation failure.

  • People are often asked to make too many changes at once, which can lead to overwhelm.
  • Decisions are made without consulting the people who use the technology daily.
  • Management believes communication is equal to engagement. It is not.
  • Managers tend to focus on improving processes and systems, but they fail to consider how employees think about technology and how it will impact their jobs.
  • As the project moves forward, there is often insufficient information. Stakeholders might not be able to understand the timelines and expectations. They may also not know what participation is required.
  • IT departments may think they are the ones who own the project but fail to support and account for the daily challenges that can arise after it goes live.
  • Because there was no agreement between departments, siloed work efforts still exist.

All of these problems can be attributed to poor change management. You can improve your ability to manage change and increase your possibilities of a successful implementation. A sound change management system will identify and address any red flags so they can be nipped in the bud. It prevents scope creep and quality issues and guards against time and budget creep. The risk is lower when the players are well-informed about the business, and the right staff is involved. Surprises are minimized.

Neglecting to manage change can lead to problems. Because change is often uncomfortable for humans, it is against our nature as humans to adapt. Therefore, it is crucial to have a plan to manage change and ensure a successful implementation.

It is possible to have Change that is Both Uncomfortable and Beneficial.

Change can be difficult. It's not something we want to do. It's important to remind your team and yourself that when you do it right and for the right reasons, change can make a big difference in your organization. Make sure everyone understands how the changes will benefit them. It is the responsibility of your management team to reduce resistance to change. You will not be able to realize the full potential of your technology if you don't have employee buy-in and complete acceptance.

However, it is okay to resist change. Your management team can benefit from some resistance to change. It forces them to make informed decisions and choose their battles well. They will need to carefully consider the proposed changes and then be able to support their choices. This encourages planning, coordinating, and being aware of all organizational requirements.

Let's now discuss strategies to achieve effective change management. We'll share eight tips to help you manage change effectively in part 2.

Read Business Process Analysis if you're getting ready to build a Microsoft Dynamics 365 Business Central ERP. Then get in touch with ArcherPoint to discover how to start right.

A manufacturer can create long-lasting business changes within their organization by upgrading or installing an ERP system. It is essential to have change management strategies in place for ERP projects.

Last month, this topic was discussed in our blog post about the requirements for a successful change management plan.

Another blog post was archived and covered common questions regarding ERP and change management, an essential topic for today's manufacturing and distribution companies.

More Than Software Selection

We have found that ERP change management involves more than just choosing and implementing an ERP system. 

Ultra is a trusted partner for manufacturers because we see ERP change management as a transformational business process improvement. This involves adopting best practices across the organization to improve efficiency, increase business performance, and maximize ERP's value.

Resistance to change is a common occurrence in complex projects. To minimize its impact, be prepared for it. It is impossible to ignore it and hope it will disappear.

We provide ERP process improvement services that help clients to drive change management strategies that can be used to reduce resistance. Individual and organizational values impact how a change is received within the organization. Both must be addressed.

Four Change Management Strategies To Support An ERP Project

Ultra is an independent ERP consulting company that specializes in change management in ERP. Project teams often turn to Ultra for help in figuring out how to best manage their ERP projects and improve critical processes. These are the key change management strategies we often help our clients with within an ERP project.

1 - Mobilize, Align and Articulate the Case For Change

As a first step, it's critical to effectively express the rationale for change. We urge teams to communicate once the ERP project gets started, the scope of their project, rollout strategy, and implementation plan. This strategy has the following key aspects:

  • Leadership must identify leadership actions that support the implementation strategy.
  • Communicate the project scope, rollout strategy, and implementation timeline
  • Give the employees and the implementation team the power to take broad-based action.

2 - Manage "People" Opportunities and Risks

The ERP project team must also consider the project's risks and opportunities. This is where the change management team and strategy are put in place to address cultural changes caused by implementation. These are the key areas that must be addressed:

  • Conduct organization and workforce preparedness evaluations to spot opportunities and risks early. Then determine the best actions to take to achieve these opportunities and minimize risks
  • Monitoring the progress of "people" in risk mitigation by performing mid-course or post-implementation checks
  • Identify key stakeholders in the business and throughout the enterprise, and then implement best practices to encourage the adoption

3 - Stakeholder Communications

An essential tactic is to create a thorough communication plan for organizational change management. It will answer Who will receive what information, when, and how. Communication should include the following:

  • Determination of the project scope, objectives, and milestones. Deliverables. Critical success factors.
  • Information among and between all project stakeholders
  • Plan for the transition from implementation to go-live.

4 - Create the Future Organisation

We are business improvement consultants and often hear about the desire to transform an organization after ERP implementation is completed.

Key to ERP and change management is the ability to design and develop the future organization. This includes assessing the job criteria for design and competency to create a new environment.

These efforts include:

  • Examine the company's current state, its locations, and its departments in terms of its organizational structure and operational procedures.
  • Create a plan of transformation that outlines actions, responsibilities, and a timeframe for achieving the target condition.
  • Analyze the implications of HR, such as performance management and compensation and classification, recruitment, hiring, and onboarding.

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Arion ERP is the most suitable cloud ERP software for mid-sized manufacturers in the export or retail sector. It seamlessly leverages your business's future growth and business ROI. To determine if our ERP is the right fit for you, take our business fitment test. ArionERP is a comprehensive ERP software solution with wide-ranging modules to help organizations manage their clients, employees, administration, and other essential business processes.

Using Arionerp solutions, you can convert clients into loyal customers using personalized email campaigns and automated customer journeys. Our solution gives access to easy-to-use tools to help drive accurate, bottom-line, and highly effective business results.