AI-Powered Project Issue Tracking Software
Stop letting bugs, tasks, and roadblocks derail your projects.
Gain total visibility, automate workflows, and resolve issues faster.
ArionERP's integrated Issue Tracking Software is your central command for identifying, assigning, and resolving every project challenge. Move beyond chaotic spreadsheets and disconnected tools. Empower your team with a single source of truth that connects issues directly to project timelines, budgets, and resources, ensuring you deliver on time, every time.
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Why ArionERP for Issue Tracking?
Go beyond basic task lists. ArionERP provides an intelligent, integrated platform that turns issue resolution into a competitive advantage.
Unified ERP Integration
Link issues directly to your CRM, financials, inventory, and HR modules. Understand the true cost and resource impact of every bug or task in real-time.
AI-Powered Automation
Leverage AI to automatically route issues to the right team member, suggest solutions based on historical data, and predict potential project bottlenecks before they happen.
Fully Customizable Workflows
Your process is unique. Our software adapts to you with custom fields, statuses, and automated rules, ensuring a perfect fit for your team's methodology.
Advanced Analytics
Generate insightful reports with configurable dashboards. Track team performance, issue resolution times, and project health to make data-driven decisions.
Enhanced Collaboration
Centralize all communication, files, and updates within each issue ticket. Eliminate scattered emails and messages, creating a single source of truth for your team.
Enterprise-Grade Security
Built on a secure foundation with role-based access controls, ensuring that sensitive project information is protected and accessible only to authorized personnel.
Anywhere, Anytime Access
Our cloud-based platform and mobile-responsive design mean your team can report, update, and resolve issues from the office, home, or on the go.
Scalable for Growth
From startups to large enterprises, ArionERP scales with you. Start with our Essential plan and seamlessly upgrade as your team and project complexity grow.
Dedicated Expert Support
Our support goes beyond technical help. We partner with you to optimize your workflows and ensure you get the maximum ROI from our platform.
A Comprehensive Issue Tracking Toolkit
We provide a complete suite of features designed to manage the entire lifecycle of any project issue, from initial report to final resolution.
Centralized Issue & Bug Tracking
Capture every bug, task, or improvement request in a single, organized repository. This ensures nothing falls through the cracks and provides complete visibility into all active and resolved issues across your projects.
- Create detailed tickets with custom fields, attachments, and priority levels.
- Maintain a complete, auditable history of every change and comment.
- Link related issues and dependencies to understand complex problems.
Integrated Task Management
Break down large issues into manageable sub-tasks and assign them to team members. This granular approach clarifies responsibilities and makes it easier to track progress on complex deliverables.
- Create nested sub-tasks with their own assignees and due dates.
- Visualize task progress within the main issue ticket.
- Ensure every component of a solution is accounted for and completed.
Customizable Workflows
Define your unique issue resolution process with custom statuses and transitions. Our workflow engine ensures that tickets move through your predefined stages, enforcing process consistency and quality control.
- Design workflows that match your business logic, from "New" to "In Progress" to "Resolved".
- Automate status changes based on specific actions, like code commits or approvals.
- Set permissions for who can transition issues between statuses.
Agile Boards: Kanban & Scrum
Visualize your workflow and manage your sprints effectively with flexible Agile boards. Whether you practice Kanban or Scrum, our boards provide a clear, drag-and-drop interface to manage work in progress.
- Use Kanban boards for continuous flow and WIP limit management.
- Plan and execute sprints with Scrum boards, complete with backlogs and burndown charts.
- Customize columns to perfectly represent your team's process.
Interactive Gantt Charts
Plan and visualize your project timelines with dynamic Gantt charts. Understand task dependencies, identify the critical path, and adjust schedules easily to keep your project on track.
- Visualize project phases, tasks, and milestones over time.
- Create and manage task dependencies with a simple drag-and-drop interface.
- Track progress against your baseline plan to identify delays early.
Built-in Time Tracking
Log time spent on each issue and task directly within the system. This data is crucial for accurate project costing, resource planning, and improving future estimates, as it integrates directly with our HR and Accounting modules.
- Allow team members to log work with timers or manual entries.
- Generate reports on time spent per issue, project, or team member.
- Gain accurate insights for client billing and internal cost analysis.
Powerful Reporting & Analytics
Move from guesswork to informed decisions with our comprehensive reporting engine. Create custom reports and dashboards to monitor key metrics and project health in real-time.
- Track metrics like resolution time, issues per developer, and bug density.
- Use burndown/burnup charts to monitor sprint and project progress.
- Build custom dashboards to give stakeholders the exact information they need.
AI-Powered Triage & Prioritization
Let our AI assistant help you focus on what matters most. By analyzing issue content, historical data, and business impact, the system can suggest priorities and assign issues to the most qualified team members automatically.
- Automatically categorize and assign incoming issues based on keywords and content.
- Receive AI-driven recommendations for issue priority levels.
- Identify duplicate issues to reduce redundant work.
Knowledge Base Integration
Connect your issue tracker to a central knowledge base. This allows you to link issues to relevant documentation, guides, and FAQs, speeding up resolution and reducing repetitive questions.
- Attach articles to tickets to provide context for developers.
- Build a repository of solutions from resolved tickets.
- Empower users to find answers themselves before creating a new ticket.
Version Control Integration (Git, SVN)
Seamlessly integrate with your code repositories like GitHub, GitLab, or Bitbucket. Link commits, branches, and pull requests directly to issues for complete traceability from code to resolution.
- Reference issue IDs in your commit messages to automatically link them.
- View all related code changes directly from the issue ticket.
- Automate issue status changes based on merge requests.
Customer Feedback Portal
Create a dedicated portal for your clients or end-users to submit feedback, feature requests, and bug reports. This streamlines communication and ensures valuable customer insights are captured and tracked systematically.
- Allow customers to submit and vote on feature requests.
- Automatically convert customer submissions into trackable issue tickets.
- Provide customers with visibility into the status of their submissions.
SLA Management & Escalation
Define and enforce Service Level Agreements (SLAs) for response and resolution times. Set up automated alerts and escalation rules to ensure critical issues are addressed promptly.
- Configure SLA policies based on issue priority, customer tier, or issue type.
- Receive automatic warnings before an SLA is breached.
- Generate reports on SLA performance and team responsiveness.
Automated Notifications
Keep everyone in the loop without the manual effort. Configure granular notification rules to alert team members and stakeholders about important updates via email, in-app alerts, or integrations like Slack and MS Teams.
- Notify assignees when a new issue is assigned to them.
- Alert managers when a high-priority bug is reported.
- Allow users to "watch" issues and receive updates on their progress.
Issue Dependency Mapping
Clearly define relationships between issues. Mark tickets as "blocked by" or "related to" others to ensure work is performed in the correct sequence and to prevent bottlenecks.
- Visually map out dependencies to understand the critical path.
- Prevent issues from being closed until their blocking issues are resolved.
- Gain a clear picture of how different pieces of work are interconnected.
Resource Management View
Gain visibility into your team's workload to make smarter assignment decisions. See who is over-allocated and who has capacity, ensuring a balanced distribution of work and preventing burnout.
- View team workload based on the number of assigned issues or estimated hours.
- Forecast resource availability for upcoming projects and sprints.
- Integrate with HR module for a complete view of employee capacity, including leave.
Our Simple 4-Step Process to Get Started
We make implementation straightforward, so you can start resolving issues and improving project outcomes in no time.
1. Discovery & Planning
We meet with you to understand your current challenges, project types, and ideal workflows.
2. Configuration & Setup
We configure the software with your custom fields, workflows, and user roles.
3. Team Onboarding & Training
We train your team on how to use the platform effectively, ensuring a smooth adoption process.
4. Launch & Optimize
You go live! We provide ongoing support and help you analyze data to continuously refine your processes.
Built for Any Industry with Complex Projects
Our issue tracking software is versatile enough to support any team that needs to manage tasks, bugs, and project deliverables systematically.
Software & IT Services
Manufacturing & Engineering
Professional Services
Financial Services & FinTech
Healthcare & Life Sciences
Education Technology
Marketing & Advertising
Logistics & Supply Chain
Success Stories
See how businesses like yours transformed their project management with ArionERP.
How a SaaS Company Accelerated Their Development Cycle
Industry: Software as a Service (SaaS)
Client Overview: A mid-sized SaaS company was struggling to manage their product development pipeline. Their team used a combination of spreadsheets, email, and a basic task manager, leading to missed bugs, delayed feature releases, and a lack of clear communication between development, QA, and product management.
"ArionERP's issue tracker became our single source of truth. For the first time, we had clear visibility into our entire development process. The automated workflows alone saved us countless hours and let us focus on building a better product."
The Problem
The company's chaotic issue management process was directly impacting their ability to compete. They couldn't reliably forecast release dates, high-priority bugs were getting lost, and developer time was being wasted on administrative tasks and chasing information.
Key Challenges
- No centralized system for bug reporting.
- Poor visibility into developer workload and sprint progress.
- Inefficient communication between teams.
- Inability to generate meaningful reports for stakeholder meetings.
Our Solution
We implemented ArionERP's Project Issue Tracking module, configured with a custom workflow tailored to their Agile/Scrum methodology. The solution included:
- A unified platform for all bug reports, feature requests, and tasks.
- Custom Scrum boards with automated rules to move issues through their pipeline.
- Integration with their GitHub repository for seamless code-to-issue tracking.
- Real-time dashboards for product managers and executives to monitor sprint velocity and project health.
Integrates With Your Existing Tools
ArionERP plays well with others. Connect your issue tracker to the tools your team already loves and uses every day.
What Our Clients Say
Real feedback from project managers and team leads who rely on ArionERP.
"Switching to ArionERP's issue tracker was a game-changer. The integration with the rest of the ERP means our project data is always in sync with our financials. It's powerful, yet surprisingly easy to use."
"The customizable workflows are fantastic. We were able to replicate our exact quality assurance process in the system, which has improved consistency and reduced errors significantly. Highly recommended."
"As a CTO, the reporting dashboards are invaluable. I can get a high-level overview of all projects in minutes, identify bottlenecks, and report progress to the board with confidence. It has brought clarity to our operations."
Transparent Pricing That Scales With You
Choose the plan that fits your team's size and needs. No hidden fees, just powerful software.
Essential
For small teams getting started with integrated issue tracking.
- 2-10 Users
- Core Suite (CRM, Sales, etc.)
- Standard Issue Tracking
- Basic Reporting
Professional
For growing teams needing more power and automation.
- 11-50 Users
- Core Suite + Project, HR
- Agile Boards & Gantt Charts
- Customizable Workflows
Enterprise
For large organizations requiring advanced features and control.
- 51-250 Users
- All Modules Included
- AI Features & Advanced Analytics
- SLA Management & API Access
Unlimited
For large-scale deployments with unlimited potential.
- 250+ Users
- All Enterprise Features
- Dedicated Infrastructure
- Premium Support
Frequently Asked Questions
The key difference is deep, native integration. While standalone tools are great at task management, ArionERP links every issue directly to the core of your business operations: your financials, customer data (CRM), inventory, and employee time (HR). This provides a 360-degree view of an issue's impact on budget, resources, and client satisfaction—something standalone tools cannot do without complex, often fragile integrations.
Yes. We offer data migration services as part of our implementation packages. Our team can help you import your existing data from systems like Jira, Trello, Asana, or even CSV files, ensuring a smooth transition with your historical data intact.
Absolutely. While it has powerful features for software development teams, its intuitive interface and customizable workflows make it perfect for any department, including marketing, operations, HR, and customer support, to manage their projects and tasks.
We offer comprehensive support and training tailored to your needs. Our implementation packages include team onboarding and training sessions. Additionally, we provide tiered support plans (Silver, Gold, Platinum) offering email, phone, and 24/7 support, along with an extensive online knowledge base and tutorials.
Ready to Take Control of Your Projects?
Stop letting issues slow you down. See how ArionERP can bring clarity, efficiency, and predictability to your project management.
Book Your Free, Personalized Demo