ArionERP Privacy Policy

Our Commitment to Privacy

At ArionERP, a brand of Cyber Infrastructure LLC, your privacy is a cornerstone of our business. We are deeply committed to transparency, security, and compliance in handling the personal and business data you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.ArionERP.com), use our AI-enhanced ERP software, or engage with our services. We aim to provide a clear, comprehensive overview of our data practices, empowering you to make informed decisions. Our goal is to not only comply with global data protection regulations like GDPR and CCPA but to earn and maintain your trust as a dedicated partner in your success.

Scope of This Policy

This policy applies to all information collected through our digital platforms and services, collectively referred to as "Services," which include:

• The ArionERP website (www.ArionERP.com) and its subdomains.
• Our cloud-based and on-premises ArionERP software applications.
• Marketing and sales activities, including newsletters, webinars, and events.
• Customer support and professional service engagements.
• Any other interactions where ArionERP is the data controller.

This policy does not apply to third-party websites, services, or applications that may be linked from our Services. We encourage you to review the privacy policies of any third-party sites you visit.

Information We Collect

We collect information to provide and improve our Services, communicate with you, and operate our business. The type of information we collect depends on your interaction with us.

Information You Provide Directly

• Contact and Professional Information: When you request a quote, book a demo, or contact us, we collect information like your name, email address, phone number, company name, and job title.
• Account Information: If you become a customer, we collect information needed to create and manage your account, including user credentials and billing information.
• Customer Data: When you use our ERP software, you may input data related to your business operations, such as financial records, employee information, and customer details. As a data processor, we handle this data according to our agreement with you.

Information We Collect Automatically

• Log and Usage Data: We collect information about your interactions with our website and Services, such as IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Cookies and Tracking Technologies: We use cookies and similar technologies to analyze trends, administer the website, track users' movements, and gather demographic information. For more details, see our Cookie Policy section.

How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide and Maintain Our Services: To deliver the ERP functionality you've subscribed to, manage user accounts, and provide customer support.
• To Improve and Personalize Our Services: To understand how our Services are used, develop new features, and personalize your experience.
• To Communicate With You: To respond to your inquiries, send administrative information (like security alerts or support messages), and provide updates about our Services.
• For Marketing and Promotions: With your consent where required, to send you marketing communications about products, services, and events that may interest you. You can opt-out at any time.
• For Security and Compliance: To protect our Services and users, prevent fraud, enforce our terms of service, and comply with legal obligations.

Legal Basis for Processing (for EEA/UK Users)

If you are in the European Economic Area (EEA) or the UK, our legal basis for collecting and using the personal information described above will depend on the information concerned and the specific context in which we collect it.

• Performance of a Contract: We process your data to fulfill our contractual obligations to you as a customer.
• Legitimate Interests: We process data for our legitimate interests, such as for marketing, security, and service improvement, provided these interests are not overridden by your data protection rights.
• Consent: We will obtain your consent for specific processing activities, such as sending certain marketing materials.
• Legal Obligation: We may need to process your data to comply with a legal requirement.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers and Subprocessors: We engage third-party companies (e.g., cloud hosting providers like AWS/Azure, payment processors) to help us operate our business. These providers are contractually obligated to protect your data and use it only for the services we request.
• Legal Compliance and Protection: We may disclose information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect the rights, property, or safety of ArionERP, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with other third parties with your explicit consent.

Data Security

We implement a robust set of administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. Our security practices are aligned with industry standards and certifications, including ISO 27001 and SOC 2. Measures include:

• Encryption of data in transit and at rest.
• Strict access controls and need-to-know principles.
• Regular security assessments and vulnerability scanning.
• Employee training on data protection and security best practices.

While we take extensive measures to secure your data, no security system is impenetrable. We cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide Services to you.
• Whether there is a legal obligation to which we are subject.
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights.

To exercise any of these rights, please contact us using the information in the Contact Us section.

International Data Transfers

ArionERP operates globally, which means your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, such as by using Standard Contractual Clauses (SCCs) for transfers of personal information between our group companies and with our third-party providers.

AI and Automated Decision-Making

As an AI-enhanced ERP provider, we use artificial intelligence and machine learning to improve our Services. When we use customer data to train our AI models, we are committed to doing so responsibly:

• Anonymization and Aggregation: Wherever possible, we use anonymized or aggregated data that cannot be used to identify individuals or specific organizations.
• Data Isolation: Your specific business data is not used to train models for other customers. Models may be trained on generalized, anonymized industry data to improve performance.
• Transparency: We strive to be transparent about how our AI features work and the data they use.

Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

• Essential Cookies: Necessary for the website to function and cannot be switched off.
• Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests.

For more detailed information, please refer to our full Cookie Policy page.

Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Frequently Asked Questions