AI-Powered Online Survey Software That Lives Inside Your ERP
Stop exporting data and start making decisions.
Unify customer feedback with your business operations for unparalleled insights.
Trusted by innovative companies worldwide
Why ArionERP for Online Surveys?
Standalone survey tools show you *what* customers think. ArionERP shows you *why* by connecting feedback directly to their entire history with your business. Stop managing data silos and start driving intelligent action.
Native ERP/CRM Integration
The only survey tool that lives where your customer data lives. Trigger surveys based on purchases, support tickets, or project milestones automatically.
AI-Powered Analytics
Move beyond raw scores. Our AI analyzes open-text feedback for sentiment, key themes, and intent, giving you actionable insights without manual effort.
Unified Customer View
See survey responses alongside a customer's order history, lifetime value, and support interactions. Understand the full context behind the feedback.
Enterprise-Grade Security
Built on our SOC 2 and ISO 27001 compliant platform, your survey data is protected with the same robust security that guards your core business operations.
Automated Workflows
Turn insights into action instantly. Automatically create a support ticket from a negative review or add a happy customer to a marketing campaign.
Superior ROI
Consolidate your software stack and eliminate the cost of a separate survey tool. Get more power and better integration for a fraction of the total cost.
All The Features You Expect, Plus The ERP Integration You Need
We provide a comprehensive suite of tools to design, distribute, and dissect survey data, all seamlessly connected to your core business processes.
Intuitive Drag-and-Drop Builder
Create professional, engaging surveys in minutes, no coding required. Our visual builder makes it easy to add questions, customize layouts, and apply your branding for a seamless respondent experience.
- Choose from over 20 question types, including multiple choice, rating scales, NPS, and open text.
- Customize fonts, colors, and logos to perfectly match your brand identity.
- Ensure a perfect experience on any device with automatically mobile-responsive designs.
Advanced Logic & Personalization
Create dynamic, intelligent surveys that adapt to respondent answers in real-time. Increase completion rates and gather more accurate data by showing only relevant questions.
- Use skip logic to jump respondents to relevant sections based on their previous answers.
- Pipe answers from previous questions or pre-populated CRM data to personalize the experience.
- Set up complex validation rules to ensure data quality and consistency.
Multi-Channel Distribution
Reach your audience wherever they are. Distribute your surveys through a variety of channels and track response rates for each, all from a single platform.
- Send personalized email invitations directly from the ERP, using your existing contact lists.
- Embed surveys directly on your website, in your app, or behind a login portal.
- Generate shareable links for social media or QR codes for in-person feedback collection.
Real-Time Analytics & AI Insights
Watch results roll in live and go beyond basic charts. Our dashboard automatically analyzes data, identifies trends, and uses AI to uncover the story hidden in your text responses.
- Visualize data with interactive charts and graphs that can be filtered and segmented in real-time.
- Leverage AI-powered sentiment analysis to instantly gauge the emotion behind open-ended comments.
- Automatically generate and schedule professional reports to share with key stakeholders.
Workflow & ERP Integration
This is our superpower. Connect survey feedback directly to your business operations to close the loop and drive immediate action.
- Automatically update CRM records with survey responses, enriching customer profiles.
- Trigger workflows based on specific answers, such as creating a high-priority support ticket for a detractor.
- Analyze survey data in the context of financial and operational metrics for a true 360-degree business view.
From Feedback to Financial Impact
See how organizations are using ArionERP's integrated survey software to turn customer and employee feedback into measurable business results.
Retail Co. Reduces Customer Churn with Post-Purchase Insights
Client Overview: A mid-sized e-commerce company specializing in consumer electronics was struggling with a high customer churn rate. They knew customers were unhappy but lacked a systematic way to gather feedback and link it to purchasing behavior.
"We were flying blind. ArionERP's survey tool allowed us to finally connect the 'what' (low NPS scores) with the 'who' (our highest-value, at-risk customers). The ability to trigger a support ticket for a detractor automatically has been a game-changer for our retention efforts."
Problem: The company was losing repeat business but couldn't pinpoint the exact causes. Feedback was scattered across emails and social media, and there was no way to correlate it with specific products, shipping issues, or customer segments.
Key Challenges:
- Inability to systematically collect post-purchase feedback.
- No connection between customer feedback and their order history in the ERP.
- Slow, manual process for following up on negative experiences.
- Difficulty identifying trends in product or service complaints.
Our Solution:
We implemented ArionERP's Online Survey module with a two-pronged strategy:
- An automated NPS survey was triggered 14 days after delivery, sent directly from ArionERP.
- Survey responses were automatically written back to the customer's profile in the integrated CRM.
- A workflow was created to automatically generate a high-priority support ticket for any NPS score of 6 or below, assigning it to a dedicated retention specialist.
- Dashboards were configured to analyze feedback trends by product category and shipping region.
Positive Outcomes
Reduction in customer churn within 6 months.
Increase in response rate compared to their previous manual email requests.
Faster resolution time for issues identified through survey feedback.
SaaS Co. Aligns Product Roadmap with User Needs
Client Overview: A growing B2B SaaS company needed a better way to gather feature requests and product feedback from its diverse user base. Their product team was relying on anecdotal evidence from the sales team, leading to a misaligned development roadmap.
"ArionERP gave our product team the data they needed to make confident decisions. Instead of guessing what users want, we can now send targeted surveys to specific user segments and see the feedback right in their CRM profile. It has completely streamlined our product planning process."
Problem: The development team was building features that weren't getting adopted, while high-demand requests were being missed. There was no centralized system for tracking user feedback or prioritizing the product backlog based on data.
Key Challenges:
- Lack of a structured process for collecting user feedback.
- Inability to segment feedback by user tier (e.g., Standard vs. Enterprise).
- Product decisions were based on opinion, not quantitative data.
- No way to close the loop and inform users when their requested features were built.
Our Solution:
We deployed the ArionERP survey tool integrated with their CRM and Project Management modules:
- Quarterly product feedback surveys were sent to all active users, personalized with their current subscription level.
- A feature-ranking question type was used to allow users to prioritize their most-wanted enhancements.
- AI sentiment analysis on open-ended feedback helped identify common pain points and opportunities.
- A workflow was established to link feature requests from surveys to tasks in the Project Management module, allowing for data-driven backlog grooming.
Positive Outcomes
Increase in feature adoption for new releases.
Reduction in time spent on product roadmap planning meetings.
Increase in user satisfaction scores related to product development.
Healthcare Org. Boosts Patient Satisfaction & Compliance
Client Overview: A multi-location healthcare clinic needed to streamline its patient satisfaction data collection to meet regulatory requirements and improve service quality. Their paper-based process was inefficient, error-prone, and provided no real-time insights.
"Moving to ArionERP's survey platform was transformative. We now have real-time visibility into patient satisfaction across all our clinics. The automated reporting has saved our admin staff countless hours and makes our compliance audits incredibly smooth."
Problem: The manual data entry from paper surveys was a significant drain on administrative resources. The lag time meant that negative patient experiences were only addressed weeks later, and it was impossible to spot trends or compare performance between locations.
Key Challenges:
- Inefficient and time-consuming paper-based survey process.
- Lack of real-time data for operational improvements.
- Difficulty in generating compliance and performance reports.
- Inconsistent data collection methods across different clinic locations.
Our Solution:
We implemented ArionERP's survey tool on tablets in clinic waiting rooms and via automated SMS/email post-appointment:
- A standardized patient satisfaction survey was created and deployed across all locations.
- Clinic managers received real-time alerts for any significantly negative feedback, allowing for immediate service recovery.
- A central dashboard provided leadership with an at-a-glance view of key metrics (wait times, staff courtesy, cleanliness) filterable by clinic.
- Automated reports were configured to be sent to the compliance department monthly, formatted to meet regulatory standards.
Positive Outcomes
Improvement in overall patient satisfaction scores.
Reduction in administrative time spent on survey data processing.
Real-time visibility into clinic performance and patient feedback.
Standalone Tools vs. Integrated Power
See how a survey tool built into your ERP provides more value than a siloed, third-party application.
| Feature | ArionERP Survey Software | Standalone Survey Tools |
|---|---|---|
| Data Integration |
Native, real-time sync with CRM, Sales, and Support data. |
Requires costly, brittle third-party connectors (e.g., Zapier) or manual CSV uploads. |
| Workflow Automation |
Trigger complex, multi-step business processes directly from survey responses. |
Limited to basic email alerts or simple, single-step integrations. |
| 360° Customer View |
Analyze feedback in the full context of a customer's financial and interaction history. |
Data is isolated, providing insights without business context. |
| Total Cost of Ownership |
Included in your ERP platform, eliminating separate subscription fees and integration costs. |
Multiple costs: software subscription, connector fees, and developer time for maintenance. |
| Security & Compliance |
Inherits the robust, audited security posture of your core ERP system. |
Introduces another vendor and data silo to manage and secure, increasing risk. |
Hear From Leaders Who Made the Switch
Our clients choose ArionERP not just for a tool, but for a smarter way to listen and respond to their market.
"The integration is the key. We used to spend hours trying to match survey data with our CRM. Now, it's automatic. We can segment feedback by customer LTV, which has been invaluable for prioritizing our service improvements."
"As an HR Director, getting timely employee feedback is critical. With ArionERP, we can launch an engagement survey and see results broken down by department in real-time. The AI sentiment analysis helps us quickly identify areas needing attention."
"We run a non-profit, and every dollar counts. ArionERP's survey tool allowed us to consolidate our software stack and get better functionality. We now use it for everything from volunteer feedback to donor satisfaction surveys."
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries about our Online Survey Software.
How is this different from tools like SurveyMonkey or Typeform?
The core difference is native integration. While standalone tools are excellent at collecting data, they create a data silo. ArionERP's survey software is woven into your core business platform. This allows you to trigger surveys from business events (like a closed support ticket), write data back to customer records, and analyze feedback in the context of their entire journey with your company—something standalone tools cannot do without complex and costly integrations.
Can I customize the look and feel of my surveys?
Absolutely. We offer extensive customization options. You can add your logo, change colors and fonts, and create custom themes to ensure your surveys are a seamless extension of your brand. You have full control over the respondent's visual experience.
What kind of data analysis and reporting is available?
Our platform includes a powerful real-time analytics dashboard with interactive charts and graphs. You can filter and cross-tabulate data, create custom segments, and export results to various formats. Crucially, we also offer AI-powered sentiment analysis for open-text responses, helping you quantify qualitative feedback automatically. You can also schedule automated reports to be delivered to stakeholders.
Is the survey data secure?
Yes, security is paramount. All survey data is housed within the secure ArionERP ecosystem, which is compliant with leading standards like SOC 2 and ISO 27001. Your data is protected by the same enterprise-grade security measures that protect your financial and customer data, providing a much higher level of security than managing a separate, unintegrated tool.
Ready to Unify Your Data and Decisions?
See for yourself how integrated surveys can transform your business. Schedule a personalized demo with one of our experts to explore the AI-powered features and seamless ERP connection that sets ArionERP apart.
Request a Free Consultation