AI-Powered ERP for Field Service Companies: Unify Your Office and Field Teams
Stop juggling spreadsheets, whiteboards, and disconnected apps.
Start delighting customers and boosting profits with a single platform designed for your mobile workforce.
Trusted by Global Leaders and Innovative SMBs
Why ArionERP is the Right Choice for Your Field Service Business
We're not just another software vendor. We are your strategic partner, dedicated to solving the unique challenges of managing a mobile workforce. Here’s how we deliver tangible results.
Intelligent Dispatch & Scheduling
Eliminate scheduling conflicts and minimize travel time. Our AI-powered, drag-and-drop dispatch board helps you assign the right technician with the right skills and parts to the right job, every time.
Real-Time Mobile Empowerment
Equip your technicians with our intuitive mobile app. They get access to job details, customer history, inventory, and digital forms, enabling them to complete work faster and more accurately.
Unified Inventory Control
Gain complete visibility of your inventory, from the main warehouse to each technician's truck. Reduce parts leakage, prevent stockouts, and ensure techs always have what they need for the job.
Seamless Invoicing & Payments
Accelerate your cash flow. Generate professional invoices on-site, capture customer signatures, and accept payments immediately. Drastically reduce the time from job completion to payment.
Boost First-Time Fix Rates
Increase customer satisfaction and operational efficiency. By providing techs with access to service history, manuals, and real-time inventory, we help them solve problems on the first visit.
Data-Driven Business Insights
Stop guessing and start making informed decisions. Our powerful reporting and analytics dashboards provide real-time insights into technician productivity, job profitability, and other critical KPIs.
Automated Compliance & Safety
Ensure safety and meet regulatory requirements with ease. Create custom digital checklists and forms that technicians must complete on-site, with all records stored securely in the system.
Superior Customer Experience
Keep your customers in the loop with automated appointment reminders, "on-my-way" notifications, and a self-service portal for booking and tracking service requests.
Scalable & Customizable Platform
ArionERP grows with your business. Our platform is flexible and can be configured to match your unique workflows, ensuring it remains the perfect fit as your operational needs evolve.
A Complete Toolkit for Field Service Excellence
ArionERP provides an integrated suite of modules designed to manage every aspect of your field service operations from a single, unified platform.
Work Order Management
The central hub for all service activities. Create, assign, track, and close jobs with complete visibility from start to finish.
- Track job status in real-time.
- Attach photos, documents, and notes.
- Automate status updates for customers.
Intelligent Scheduling & Dispatch
Optimize your schedule with our visual, drag-and-drop dispatch board. Match jobs to the best-suited technician based on skills, location, and availability.
- Reduce travel time and fuel costs.
- Prevent double-bookings and missed appointments.
- View technician schedules at a glance.
Inventory & Parts Management
Maintain perfect control over your parts inventory, both in the warehouse and on service vehicles. Ensure you have the right parts to complete jobs efficiently.
- Track stock levels across multiple locations.
- Automate reorder points to prevent stockouts.
- Manage parts returns and supplier information.
Service Contract & SLA Management
Manage recurring service agreements, warranties, and SLAs with precision. Automate preventative maintenance schedules and ensure contractual obligations are met.
- Track contract start/end dates and renewals.
- Define and monitor service level agreements.
- Automatically generate recurring work orders.
Native Mobile Field Service App
The ultimate tool for your technicians, available on iOS and Android. It works online and offline, ensuring productivity even in remote areas.
- Access daily schedules and job details.
- Update work order status in real-time.
- Works seamlessly even without an internet connection.
Route Planning & GPS Tracking
Optimize daily routes for your entire team with a single click. Provide turn-by-turn directions and monitor technician location for better dispatching.
- Minimize drive time between jobs.
- Provide customers with accurate ETAs.
- Improve safety and accountability.
Digital Forms & Checklists
Go paperless and standardize your processes. Create custom forms for safety inspections, service reports, and compliance checks that techs complete on their mobile device.
- Ensure consistent data capture.
- Mandate required fields to prevent missed steps.
- Instantly store completed forms against the work order.
Quoting, Invoicing & Payments
Streamline your entire financial workflow. Create quotes in the field, convert them to invoices upon job completion, and collect payment on the spot.
- Use pre-defined templates for fast quoting.
- Integrate with popular payment gateways.
- Sync financial data with your accounting module.
Customer Management (CRM)
Build stronger customer relationships with a complete 360-degree view. Access contact information, service history, equipment details, and communication logs.
- Provide personalized and informed service.
- Identify upsell and cross-sell opportunities.
- Maintain a single source of truth for all customer data.
Reporting & Analytics
Unlock the insights hidden in your operational data. Use pre-built dashboards and custom reports to monitor key performance indicators and drive business growth.
- Track technician performance and utilization.
- Analyze job profitability and costs.
- Monitor first-time fix rates and customer satisfaction.
Time & Expense Tracking
Simplify payroll and job costing. Technicians can easily log their time and expenses against specific work orders directly from the mobile app.
- Automate timesheet creation.
- Capture receipts digitally for expense claims.
- Ensure accurate labor cost allocation.
Asset Management
Track and manage customer equipment and assets throughout their lifecycle. Maintain a detailed history of all service, repairs, and inspections performed.
- View complete asset service history.
- Link assets to specific customer locations.
- Schedule preventative maintenance based on asset data.
Customer Portal
Offer your customers a modern, self-service experience. The portal allows them to request new service, track the status of existing jobs, and view their service history.
- Reduce administrative calls to your office.
- Improve customer transparency and satisfaction.
- Provide 24/7 access to information.
AI-Powered Predictive Maintenance
Move from reactive repairs to proactive service. Leverage AI and IoT data to predict equipment failures before they happen, scheduling maintenance at the optimal time.
- Reduce unplanned downtime for your customers.
- Create new revenue streams with proactive service plans.
- Optimize resource planning based on failure predictions.
Knowledge Base Access
Empower technicians with instant access to critical information in the field. Integrate your knowledge base of manuals, guides, and troubleshooting steps into the mobile app.
- Reduce calls to senior technicians for support.
- Improve consistency and quality of repairs.
- Decrease the time it takes to diagnose and fix issues.
Real-World Results for Field Service Leaders
See how ArionERP has transformed operations for businesses just like yours, delivering measurable improvements in efficiency, profitability, and customer satisfaction.
HVAC Company Boosts Technician Utilization by 30%
Client Overview: A regional HVAC and mechanical services company with 50+ technicians was struggling with an inefficient, paper-based dispatch system. They faced challenges with route optimization, real-time communication, and accurate tracking of billable hours, leading to high fuel costs and lost revenue.
"ArionERP completely changed our dispatch game. We're fitting more jobs into the day without burning out our techs. The visibility we have now is something we thought was only possible for massive corporations." - John Miller, Operations Manager
Key Challenges:
- Manual, inefficient scheduling leading to excessive drive time.
- Lack of real-time visibility into job status and technician location.
- Delays in invoicing due to paperwork being returned to the office.
- Difficulty tracking profitability on a per-job basis.
Our Solution:
We implemented ArionERP's core Field Service module, focusing on the intelligent dispatch board, mobile app, and integrated invoicing.
- Deployed the AI-powered scheduling engine to optimize daily routes.
- Equipped all technicians with the ArionERP mobile app for real-time job management.
- Automated the invoicing process, allowing techs to generate and email invoices from the field.
- Set up custom dashboards to track key metrics like technician utilization and average travel time.
Medical Device Repair Firm Achieves 98% SLA Compliance
Client Overview: A specialized firm responsible for maintaining and repairing critical medical equipment across multiple hospitals. They were bound by strict Service Level Agreements (SLAs) that carried heavy penalties for non-compliance. Their legacy system made it difficult to prioritize urgent calls and track parts used for repairs, jeopardizing compliance and profitability.
"Meeting our SLAs is non-negotiable. ArionERP gave us the tools to not only meet them but to exceed them consistently. The asset tracking and parts management features have been a lifesaver." - Dr. Elena Vance, Director of Technical Services
Key Challenges:
- Risk of missing strict SLA response and resolution times.
- Poor tracking of serialized parts and calibration records.
- Inability to guarantee a high first-time fix rate on complex equipment.
- Complex compliance documentation required for each service call.
Our Solution:
We configured ArionERP with a focus on SLA Management, Asset Tracking, and mobile compliance forms.
- Set up automated SLA timers and alerts to prioritize critical work orders.
- Implemented the Asset Management module to track the full service history of every piece of equipment.
- Ensured the mobile app provided access to technical manuals and parts availability.
- Created custom digital forms to capture all necessary compliance data on-site.
Managed IT Service Provider Cuts Inventory Leakage by 90%
Client Overview: A rapidly growing Managed IT Service Provider (MSP) with a team of field technicians handling on-site support for businesses. They were losing significant money on untracked inventory (laptops, routers, cables) stored in technician vans. The lack of a unified system also led to inconsistent service delivery and billing errors.
"We were bleeding money on lost parts and didn't even realize the scale of it. ArionERP's truck stock management feature paid for the entire system within six months. Our billing is now accurate, and our clients are happier." - Mark Chen, CEO
Key Challenges:
- Significant financial loss from untracked "truck stock" inventory.
- Inaccurate billing due to parts and time not being recorded correctly.
- Inconsistent service reports and lack of a central customer knowledge base.
- Difficulty scaling operations without a centralized platform.
Our Solution:
The implementation focused on ArionERP's robust Inventory Management module, integrated with the mobile app and CRM.
- Rolled out mobile inventory tracking for each service vehicle.
- Made it mandatory for technicians to log all parts used on a work order before closing it.
- Unified customer information and service history within the CRM module.
- Automated the transfer of parts and labor data from work orders directly to invoices.
Hear From Our Clients
We're proud to be a catalyst for growth. But don't just take our word for it—see what our clients have to say about their experience with ArionERP.
"The mobile app is a game-changer. Our techs adopted it instantly, and the real-time updates back to the office have eliminated 90% of our status check-in calls. We're more efficient and our customers are happier."
"As a CFO, I love the financial visibility. We went from waiting weeks for job costing data to seeing profitability in real-time. ArionERP has directly impacted our bottom line by helping us make smarter decisions."
"The implementation process was surprisingly smooth. The ArionERP team understood our unique needs and configured the system to match our workflow, not the other way around. The support has been top-notch."
"Our first-time fix rate is the highest it's ever been. Having access to equipment history and manuals on our tablets means we walk onto a job site prepared to solve the problem, not just diagnose it."
"The customer portal has reduced our administrative workload significantly. Clients can book routine maintenance and check job status themselves, freeing up our dispatchers to focus on more complex issues."
"We evaluated several FSM solutions, and ArionERP provided the best value and the most comprehensive feature set. It's a true all-in-one platform that has allowed us to get rid of three other software subscriptions."
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive about ArionERP for field service businesses.
Implementation time varies based on complexity, but our goal is to get you up and running quickly. Our "QuickStart" package for smaller teams can be live in as little as 2-4 weeks. For larger, more complex deployments, a typical timeline is 8-12 weeks. We work with you to create a detailed project plan that minimizes disruption to your business.
Absolutely. We designed our mobile app with direct input from field technicians. It features a clean, intuitive interface that requires minimal training. Key information is easy to find, and data entry is streamlined to be as quick as possible. It also works offline, so technicians can continue working even in areas with no cell service.
ArionERP is a comprehensive, all-in-one system that includes a robust accounting module. However, we understand that you may have existing systems you wish to keep. We offer pre-built connectors for popular accounting software like QuickBooks and Xero, and our open API allows for custom integrations with other platforms.
We are committed to your success. Every implementation includes comprehensive training for your office staff and technicians. After you go live, we offer various support plans (Silver, Gold, Platinum) to meet your needs, ranging from email support to a 24/7 emergency hotline, ensuring you always have help when you need it.
We offer flexible and transparent pricing to fit your business model. You can choose between a per-user, per-month SaaS subscription (ArionERP Cloud) or a one-time perpetual license with annual maintenance (ArionERP On-Premises). This allows you to choose between an operational expense (OPEX) or capital expense (CAPEX) model. We don't believe in hidden fees.
Data security is our top priority. Our cloud platform is hosted on world-class infrastructure like AWS and Azure, featuring multiple layers of security, regular backups, and disaster recovery protocols. We are compliant with leading security standards, including SOC 2 and ISO 27001, to ensure your business and customer data is always protected.
Ready to Unify Your Field Operations?
Stop letting operational chaos dictate your profitability. See how ArionERP can provide the clarity, control, and efficiency your business needs to thrive. Schedule a personalized, no-obligation demo with one of our field service experts today.
Request Your Free Consultation